We are seeking a highly motivated and results-driven Tele Collection Executive to join our energetic team. The successful candidate will be responsible for contacting customers with overdue accounts, negotiating payment arrangements, and ensuring timely collection of outstanding debts while maintaining excellent customer relations. This role requires strong communication, negotiation, and problem-solving skills, along with a keen understanding of ethical collection practices.
Key Responsibilities:
- Contact customers via telephone to discuss overdue accounts and secure payment.
- Negotiate payment plans, settlements, and resolutions that are mutually beneficial for both the customer and the company.
- Educate customers on their payment options, financial obligations, and the consequences of non-payment.
- Maintain accurate and detailed records of all communication and collection activities in the company's CRM system.
- Adhere strictly to all internal policies, procedures, and relevant debt collection laws and regulations (e.g., FDCPA, TCPA) to ensure ethical and compliant practices.
- Handle customer inquiries, disputes, and complaints professionally and efficiently, striving for first-call resolution.
- Achieve individual and team collection targets and key performance indicators (KPIs).
- Identify and escalate complex or high-risk collection cases to supervisors for further review and action.
- Follow up on payment promises and ensure timely receipt of funds.
- Collaborate with other departments to resolve customer issues and improve collection processes.
- Maintain a high level of professionalism, empathy, and customer service during all interactions.