Roles &

Responsibilities :

- Handle inbound and outbound calls from patients and their attendants.

- Provide accurate information about hospital services, departments, doctors, OPD timings, and available facilities.

- Schedule, confirm, reschedule, and cancel doctor appointments as required.

- Make reminder calls to patients regarding appointments, diagnostic tests, follow-ups, and procedures.

- Respond politely to patient inquiries and provide appropriate information within the scope of the role.

- Understand patient requirements and direct them to the appropriate department, doctor, or service.

- Follow up with patients after consultations, diagnostic tests, or procedures as instructed by the hospital.

- Handle patient complaints and concerns professionally and escalate complex issues to the concerned department or supervisor.

- Coordinate with doctors, reception, billing, diagnostic, insurance, and other hospital departments when required.

- Maintain accurate records of patient calls, appointments, inquiries,



and follow-ups in the hospital system/CRM.

- Conduct patient satisfaction or feedback calls and record responses.

- Inform patients about hospital health packages, preventive check-ups, diagnostic services, and other approved facilities.

- Support the hospital in generating leads and converting inquiries into appointments where applicable.

- Maintain patient confidentiality and follow hospital policies regarding patient information.

- Ensure qualified, empathetic, and courteous communication with patients and attendants.

- Meet assigned calling, appointment, follow-up, and customer-service targets.

- Prepare daily/weekly reports of calls, appointments, follow-ups, and conversions for the supervisor.

- Coordinate with the concerned team to ensure a smooth patient experience.

Pay: ₹120,000.00 - ₹180,000.00 per year

Work Location: In person

📌 Tele Caller Executive (Bhopal)
🏢 CENOS Hospital
📍 Bhopal