Company Description JONASOFT is a computer software company headquartered in Montmagny, France, with a focus on delivering reliable and innovative software solutions. From its base at 11 B Rue du Chateau, the company supports a diverse range of clients and industries.

JONASOFT values technical excellence, customer-centric service, and continuous improvement in its products. Team members collaborate across locations to provide high-quality software and support. The company offers opportunities to work with international customers and up-to-date technologies.

Role Description The Technical Support Specialist role at JONASOFT is a full-time, on-site position based in Delhi, India. In this role, the specialist will respond to customer inquiries, diagnose software and system issues, and provide timely resolutions via phone, email, and remote sessions.

The position involves documenting support cases, maintaining accurate records of issues and solutions, and escalating complex problems to higher-level technical teams when needed. The specialist will collaborate with product and development teams to relay recurring issues and contribute to improvements in product quality and user experience.



Day-to-day work also includes guiding customers through product features, ensuring high levels of customer satisfaction, and adhering to established service-level agreements.

Qualifications

- Strong Technical Support and Troubleshooting skills, with the ability to identify, analyze, and resolve software-related issues efficiently.
- Excellent Customer Support and Customer Satisfaction focus, including clear communication, patience, and a service-oriented mindset.
- Solid Analytical Skills to interpret error logs, replicate issues, and propose practical solutions.
- Familiarity with common operating systems, networks, and software applications; experience with ticketing or help desk tools is beneficial.
- Good written and verbal communication skills in English; additional local language proficiency is an advantage.
- Ability to work on-site full time in Delhi, India, and collaborate effectively with cross-functional and international teams.
- Preferred qualifications include a diploma or degree in Computer Science, Information Technology, or a related field, and prior experience in a technical support or help desk role.

📌 Technical Support Specialist (Delhi)
🏢 JONASOFT
📍 Delhi