Technical support (Nagpur)

Technical support (Nagpur)

02 Sep
|
People Prime Worldwide
|
Nagpur

02 Sep

People Prime Worldwide

Nagpur

[Skills & Assignment]

- Provide expert-level support for accounting software applications on both MacOS and Windows platforms in a BPO / KPO / Tech Support setting

Troubleshoot and resolve user-reported issues promptly and efficiently. Identify bugs, installation and uninstallation of software and accounting

Issues with the Mac or Windows system

Familiar with system troubleshooting steps, finding windows or mac logs etc...

Create and update escalation logs / training documentation for both MacOS and Windows users.

Collaborate with cross-functional teams to resolve complex technical issues related to accounting applications.

Escalate issues to the development team when necessary and follow up on resolutions.

US EST hours (6:30 pm to 3:30 AM)

📌 Technical support (Nagpur)
🏢 People Prime Worldwide
📍 Nagpur

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