Job Role

Senior Technical Support Engineer

- Provide advanced technical support for Auto ID products, barcode scanners, label printers, and related peripherals.

- Diagnose and resolve hardware, software, connectivity, and printing issues remotely or at customer locations.

- Install, configure, maintain, and troubleshoot thermal and industrial label printers and barcode solutions.

- Troubleshoot printer drivers, label-design software, print servers, and network configurations.

- Coordinate with customers, field service teams, and internal engineering teams for timely issue resolution.

- Generate service revenue through repair and maintenance charges.

- Conduct product demonstrations, technical training, and preventive maintenance as required.

Key Responsibilities

- Handle complex technical support and service-related issues.

- Perform installation, configuration, testing, and maintenance of Auto ID equipment.

- Identify hardware and software faults and implement appropriate troubleshooting solutions.

- Support customers with printer, scanner, connectivity, and network-related issues.

- Coordinate with field engineers and internal technical teams for escalated cases.

- Maintain accurate service reports, troubleshooting records, and knowledge-base documentation.

- Conduct preventive maintenance to minimize equipment downtime.





- Provide technical demonstrations and training to customers and service teams.

- Identify opportunities for repair and maintenance services to contribute to service revenue.

- Ensure customer issues are resolved within the required timelines.

Candidate Requirements

- Experience: 3–6+ years in technical support or technical service.

- Strong experience with Auto ID products and label-printer solutions is preferred.

- Hands-on knowledge of barcode scanners and thermal/industrial label printers.

- Valuable understanding of printer drivers, label-design software, print servers, and network configurations.

- Strong troubleshooting and problem-solving skills.

- Good customer-handling and communication skills.

- Ability to work at customer locations when required.

- Ability to coordinate effectively with field and internal engineering teams.

Required Skills

- Auto ID Products.

- Barcode Scanners.

- Thermal Label Printers.

- Industrial Label Printers.

- Printer Drivers.

- Label-Design Software.

- Print Servers.

- Network Configuration.

- Hardware & Software Troubleshooting.

- Preventive Maintenance.

- Technical Support.

- Customer Service.

- Repair & Maintenance.

- Service Revenue Generation.

📌 Technical Support Executive (Chennai)
🏢 JobTrade
📍 Chennai