Job Role

Computer Hardware & Networking Technician

- Provide basic L1-level technical support for laptops and desktops.

- Diagnose and troubleshoot laptop and desktop hardware and software issues.

- Install computer software and applications such as Photoshop and Adobe Suite.

- Handle MS Office activation and related software setup.

- Install and configure wireless printers and routers.

- Perform basic hardware and networking troubleshooting.

- Provide product demonstrations to laptop customers and explain features confidently.

- Explain Zip services to every Croma laptop buyer.

- Identify suitable Zip services based on customer requirements and promote the appropriate service.

- Interact professionally with customers and provide technical assistance.

- Maintain good product and technical knowledge to effectively demonstrate laptop features.

- Perform on-field technical support activities as required.

Key Responsibilities

Technical Support

- Troubleshoot laptops and desktops at L1 support level.

- Diagnose basic hardware and software problems.

- Install and configure operating systems and required software.

- Perform MS Office activation and software installation.

- Install and troubleshoot wireless printers and routers.

Customer Support & Product Demonstration

- Demonstrate laptop features and functionality to customers.

- Explain technical features in a explicit and confident manner.





- Understand customer requirements and recommend appropriate services.

- Explain Zip services to every Croma laptop buyer.

- Support the sales process by promoting relevant Zip services.

Education

Job Requirements

- Minimum 10th or 12th Pass.

- Diploma in Computer Hardware & Networking from a technical institute preferred.

Experience

- Minimum 6 months of on-field experience with desktops or laptops preferred.

Technical Skills

- Computer hardware troubleshooting.

- Laptop and desktop diagnostics.

- Basic L1-level technical support.

- Computer networking.

- MS Office activation.

- Software installation, including Photoshop and Adobe Suite.

- Wireless printer installation and configuration.

- Router installation and setup.

Communication Skills

- Good Hindi-speaking skills.

- Knowledge of the local regional language.

- Basic English communication skills.

- Ability to communicate confidently with customers.

Working Conditions

Store Timing

- 12:30 PM to store closing, approximately 8:30–9:00 PM.

Weekly Off

- Saturday and Sunday are working days.

- Weekly holiday can be taken between Monday and Friday.

Festival Holidays

- All festivals will be working days as per store requirements.

- Compensatory holiday will be provided later.

Location Preference

- Candidates residing near the store location will be preferred to reduce travelling time.

📌 Technical Support Executive, Chennai
🏢 JobTrade
📍 Chennai