Manages a team of technical support specialists and/or Supervisors. Resolves more complex business problems for those on the team.

Provides employees timely and constructive performance feedback; develops employees and provides opportunities that enhance employee growth opportunities.

Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectations/organizational goals.

Develops and monitors operations including policies and procedures, budget, operating structure, and work flow.

Ensures the volume of work produced meets company standards and ensures customer satisfaction.

Identifies trends and initiates changes/improvements necessary to achieve goals and objectives while ensuring customer needs are met without interruption to service levels.

Resolves escalation of more complex issues

Engages with the distribution channel and cross functionally to build collaborative relations.

Mentors and coaches technicians in the region to improve capability.

📌 Technical Service Support Manager (Pune)
🏢 TATA Cummins Private
📍 Pune