Company Description Catalyst | The Health Care Software Solution is a fast-growing software development company based in India, established in 2014, focused on delivering complete IT software solutions for healthcare organizations. The company partners with small clinics and multispeciality hospitals in quality-conscious, mission-critical environments, helping translate their needs into reliable software products. Catalyst values communication, user satisfaction, and competitive pricing, supporting clients from initial concept through development, implementation, and ongoing maintenance.

The work culture emphasizes creativity, respect, diversity of thought, hard work, and a strong commitment to product quality and service.

Role Description The Technical Product Support Specialist is a full-time, on-site role based in Vadodara. This role is responsible for providing front-line technical and product support to healthcare software users, including clinics and hospitals, via phone, email, and remote sessions. Day-to-day tasks include diagnosing and resolving technical issues, guiding users through product features and workflows, documenting support cases, and escalating complex issues to engineering teams when required.

The specialist will collaborate closely with product, development, and quality assurance teams to communicate user feedback, identify recurring problems, and contribute to product improvements.



The role also involves creating and updating user guides, FAQs, and knowledge base articles to enhance self-service and overall user experience.

Qualifications

- Candidates should possess strong Product Support skills, including understanding healthcare software functionality and assisting users with product usage and configuration.
- Candidates should possess solid Customer Support skills, with a focus on clear communication, empathy, and managing user expectations professionally.
- Candidates should possess Technical Support and Troubleshooting skills, including diagnosing issues, reproducing errors, and coordinating resolutions with technical teams.
- Candidates should possess Analytical Skills to interpret logs, error reports, and user feedback, and to identify patterns and root causes.
- Relevant experience in software support, ideally within healthcare or enterprise applications, is beneficial.
- Ability to explain technical concepts in simple terms and create explicit documentation or training materials is preferred.
- Comfort working in an on-site, collaborative environment in Vadodara and managing multiple support requests simultaneously is important.
- A diploma or degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience, is advantageous.

📌 Technical Product Support Specialist (Vadodara)
🏢 CATALYST THE HEALTH CARE SOFTWARE SOLUTION
📍 Vadodara