Company Description DigiPrima Technologies is a next-generation AI software development company that turns advanced technologies into practical business results. The team builds scalable, intelligent web and mobile applications for clients across the USA, UK, Europe, South Africa, the Middle East, Australia, and more than 40 other countries. With 10+ years of experience, 2,000+ successful projects, and 90%+ client satisfaction, DigiPrima is a Microsoft Azure certified and ISO 9001:2015 certified partner.

The company offers a broad range of services including AI software development, generative AI, NLP and chatbots, predictive analytics, computer vision, enterprise software, IoT, big data, and digital transformation. DigiPrima supports industries such as FinTech, healthcare, smart manufacturing, e-commerce, edtech, automotive, supply chain, and many others, providing 24/7 technical support and a strong focus on measurable business impact.

Role Description The Technical Lead Manager - IT will provide hands-on technical leadership for on-site teams in Indore, ensuring reliable IT operations and high-quality solution delivery. This full-time role includes overseeing infrastructure, applications, and support services, guiding troubleshooting efforts, and resolving complex technical issues. The person in this position will coordinate and mentor IT staff, assign tasks, review work, and promote best practices in system performance, security, and reliability.





Daily responsibilities include managing incident and request queues, collaborating with cross-functional stakeholders, planning and implementing IT projects, and documenting processes and standards.

The Technical Lead

Manager will also contribute to continuous improvement initiatives, resource planning, and alignment of IT capabilities with business goals.

Qualifications

- Solid Information Technology foundations with experience in systems, networks, applications, and IT service management.
- Technical Support and Troubleshooting skills to diagnose, prioritize, and resolve complex incidents and technical problems.
- Team Leadership and Team Management experience, including mentoring, task allocation, performance feedback, and cross-functional collaboration.
- Ability to manage on-site IT operations, coordinate projects, and implement best practices for security, reliability, and scalability.
- Excellent communication skills for working with technical and non-technical stakeholders, and clear documentation of processes.
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; advanced certifications (e.g., ITIL, Azure, AWS, network or security certifications) are an advantage.
- Experience leading IT teams in a software development or AI-focused environment is highly beneficial.
- Proven capacity to work in a fast-paced setting, handle multiple priorities, and drive continuous improvement in IT services.

📌 Technical Lead Manager -IT (Indore)
🏢 DigiPrima Technologies
📍 Indore