– Team Leader (Call Centre Operations)

Position: Team Leader

Number of Openings: 4

Qualification & Experience

- Graduate in any discipline.
- Minimum 2 years of experience in a call centre/BPO operations workplace.
- Experience in handling and managing a team of at least 20 team members.

Key Responsibilities
- Manage and supervise day-to-day call centre operations.
- Monitor team performance, productivity, attendance, and quality.
- Ensure the team meets assigned targets and service levels.
- Provide regular coaching, feedback, and performance support to team members.
- Handle escalations and resolve operational issues effectively.
- Prepare and share daily/weekly performance reports with management.
- Ensure adherence to company policies and process guidelines.




- Motivate and engage team members to achieve business objectives.

Required Skills
- Strong knowledge of call centre operations.
- Good leadership and people-management skills.
- Excellent communication and interpersonal skills.
- Ability to handle team performance and operational escalations.
- Basic knowledge of MIS and performance reporting.
- Ability to work in a target-driven environment.

Pay: From ₹18,000.00 per month

Benefits

- Health insurance
- Life insurance
- Provident Fund

Work Location: In person

📌 Team Leader (Bhubaneswar)
🏢 TATWA Technologies
📍 Bhubaneswar