NTT DATA- Hiring for Senior Sales Executive / Team Lead- in Gurgaon- Permanent Role

Interested candidates apply to this Job Post

Work Schedule & Perks (Applicable to All Roles)

- Shift Timing: US Canada Shift (Night Shift aligned to North American time zones)
- Working Hours: 10 hours per shift (including breaks as per company policy)
- Work Mode: 100% Work from Office
- Transportation: Company-provided pick-up and drop facility (for night shifts)

Role Summary Mid-level role combining individual sales contribution + partial team supervision, responsible for handling complex calls and supporting team performance.

Key Responsibilities

- Handle high-value or complex sales calls
- Act as a floor support / SME for Grade 56 agents
- Assist in on-the-job training and coaching
- Monitor call quality and provide real-time feedback
- Drive team motivation and performance




- Track individual and team-level targets
- Support reporting and dashboard updates
- Handle escalations and difficult customer conversations

Required Skills

- Strong sales experience (telecom/BPO preferred)
- Excellent communication with near-native fluency
- Coaching and mentoring capability
- Strong objection handling and negotiation skills
- Ability to manage pressure and multitask

Eligibility

- 2- 5 years of experience in outbound sales / international BPO
- Prior team handling or SME experience preferred

KPIs / Metrics

- Individual + team sales performance
- Call quality improvements / Coaching effectiveness
- Escalation handling efficiency / Team stability / attrition control

📌 Team Lead Sales || Permanent Role (Gurugram)
🏢 NTT DATA
📍 Gurugram