Company Description Sevanun Private Limited is focused on pioneering solutions for remote health care, helping make quality medical support more accessible to diverse communities. The company leverages technology and data-driven approaches to improve patient monitoring, diagnosis, and ongoing care outside traditional clinical settings. Team members collaborate closely with healthcare professionals to design practical, user-centered solutions that fit real-world needs.

Sevanun offers opportunities to contribute to impactful work that advances the future of digital and remote health services.

Role Description- We are seeking a Team Lead – Operations to lead remote patient care coordination within our Patient Monitoring team. This role is responsible for ensuring timely communication, accurate case documentation, and seamless coordination between hospitals, consultants, patients, and internal teams, while maintaining compliance with organizational processes, quality standards, and service level agreements.

Key Responsibilities

- Coordinate patient cases end-to-end, from initiation through fulfilment
- Communicate with patients, attendants, hospitals, consultants, and healthcare providers
- Assess case requirements and ensure appropriate medical services are arranged
- Escalate emergency cases immediately as per defined protocols
- Track patient progress and provide timely updates to all stakeholders
- Create and maintain accurate case records in the case management system




- Document all communications, medical updates, approvals, and service requests
- Coordinate with hospitals, doctors, and pharmacies; schedule appointments and procedures
- Follow up on pending actions until completion
- Deliver exceptional, empathetic customer service while maintaining patient confidentiality and data privacy compliance
- Identify and escalate critical or emergency situations to appropriate stakeholders
- Support business continuity and emergency response activities
- Adhere to SOPs, meet SLAs and quality targets, and support audits and process improvement initiatives
- Prepare operational reports and maintain accurate activity logs

Required Qualifications

- Bachelor's degree in any discipline (Healthcare, Nursing, Allied Health, or Life Sciences preferred)
- 4–6 years of experience in Healthcare Operations, Remote Patient Care, Medical Coordination, Customer Support, or Hospital Operations
- Experience with healthcare systems or medical service providers preferred

Required Skills

- Proficiency in MS Office (Excel, Word, Outlook) and CRM/Case Management systems
- Solid documentation, reporting, and data accuracy
- Patient and hospital coordination, medical case handling, appointment scheduling, emergency response coordination
- Excellent verbal and written communication, customer service orientation, problem-solving, time management, multitasking, attention to detail, and teamwork

📌 Team Lead- Operations (Patient Monitoring) (Chennai)
🏢 Sevanun Private
📍 Chennai