Location- Chennai

EXP-2-5 yrs

Skill-SD

Responsibilities

- Serve as the first point of contact for all IT service requests and incidents via phone, email, or ticketing system
- Provide Level 1 support for hardware, software, network, and application issues
- Log, categorize, and prioritize incidents and service requests in the ticketing system
- Troubleshoot and resolve common technical issues in a timely manner
- Escalate complex incidents to Level 2/3 support teams as needed
- Monitor ticket queues to ensure SLA compliance
- Assist in user account management (password resets, access provisioning, etc.)
- Maintain accurate documentation of issues, solutions, and procedures
- Contribute to knowledge base articles and continuous service improvement
- Strong knowledge of Windows OS and Microsoft Office applications
- Basic networking concepts (LAN, WAN, VPN)
- Active Directory and user account management
- Robust verbal and written communication skills
- Ability to manage multiple tasks and work under pressure
- Customer-oriented mindset with a focus on service excellence
- Strong understanding of Service Desk operations and ITIL framework

📌 TCS IS Hiring for SD (Chennai)
🏢 Tata Consultancy Services
📍 Chennai