Key Responsibilities

- Manage and troubleshoot Windows/Linux servers, desktops, laptops, and user systems.

- Provide remote and onsite end-user IT support.

- Manage endpoints using NinjaOne/RMM tools and provide remote support using Zoho Assist or similar tools.

- Troubleshoot Windows, Microsoft 365, Outlook, Teams, printers, scanners, and other applications/peripherals.

- Manage Active Directory, users, groups, permissions, Group Policy, and user onboarding/offboarding.

- Troubleshoot LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and network connectivity issues.

- Perform system patching, updates, monitoring, backup checks, and security maintenance.

- Troubleshoot hardware, software, network, and system performance issues.

- Manage IT assets and maintain system/infrastructure documentation.

- Coordinate with vendors, ISPs, and technical support teams when required.

- Handle IT tickets, prioritize incidents, document solutions, and perform root-cause analysis.





Required Skills

- 1-5 years of experience in System Administration / IT Infrastructure / Technical Support.

- Strong Windows and basic Linux/Ubuntu administration.

- Experience with Active Directory and Microsoft 365.

- Good understanding of networking, DNS, DHCP, VPN, LAN/Wi-Fi.

- Experience with NinjaOne, Zoho Assist, or similar RMM/remote support tools.

- Strong troubleshooting and problem-solving skills.

- Valuable communication skills and ability to support non-technical users.

- Ability to work independently and manage multiple issues simultaneously.

Preferred

- Experience with PowerShell/Bash scripting, virtualization, backup solutions, firewalls, and endpoint security.

- Microsoft/CompTIA certifications are a plus.

📌 System Administrator (Sahibzada Ajit Singh Nagar)
🏢 Artesian Software Technologies
📍 Sahibzada Ajit Singh Nagar