Support Manager (Noida)

Support Manager (Noida)

02 Sep
|
HCLTech
|
Noida

02 Sep

HCLTech

Noida

Noida, Uttar Pradesh

Job Summary The P2P Operations Executive will support and manage end-to-end Procure-to-Pay activities, including procurement processing, vendor governance, purchase order management, contract renewals, payment coordination, and stakeholder engagement. The role involves close coordination with Procurement, Legal, Finance, Treasury/Banking, Taxation, and Business Operations to ensure smooth purchasing and vendor payment processes while maintaining compliance with company policies and governance requirements.

Key Responsibilities

Key Responsibilities

Procurement & Purchase Order Management

- Manage end-to-end Purchase Order issuance for approved vendor engagements.
- Ensure POs are raised accurately and within agreed timelines.
- Monitor PO utilization and coordinate amendments, extensions, or closures as required.
- Support ad hoc and urgent procurement requirements.
- Track procurement requests from initiation to closure.

Vendor Contract Renewals & Governance
- Maintain a centralized tracker of vendor contracts, renewals, and commercial commitments.
- Manage renewal timelines proactively to prevent service disruption.
- Coordinate renewal documentation and approvals with internal stakeholders and vendors.
- Support contract reviews by engaging Legal, Procurement, and business stakeholders.
- Ensure required approvals, governance checks, and compliance obligations are completed before contract execution.

Payment & Invoice Management
- Coordinate with vendors and Finance teams to ensure accurate invoice processing.
- Track outstanding invoices and payment status.
- Ensure timely vendor payments in line with contractual terms and company policies.
- Resolve invoice and payment issues through stakeholder coordination.




- Support month-end and quarter-end reconciliation activities.

Stakeholder Coordination
- Serve as the coordination point between Operations, Procurement, Legal, Finance, Banking/Treasury, and vendors.
- Facilitate approvals, documentation, and issue resolution across functions.
- Ensure clear communication and timely closure of procurement and payment actions.

Vendor Relationship Management
- Maintain professional and effective relationships with strategic and operational vendors.
- Conduct regular governance reviews with vendors as required.
- Track vendor performance issues, escalations, and improvement actions.
- Support supplier onboarding, due diligence, and periodic reviews.
- Ensure vendors comply with contractual, regulatory, and operational requirements.

Reporting & Compliance
- Prepare and maintain dashboards and reports on:

o PO status o Contract renewals o Payment aging o Vendor performance o Procurement spends tracking
- Maintain accurate procurement and vendor records for audit purposes.
- Support internal and external audits.
- Ensure compliance with company procurement, finance, risk, and governance policies.

Key Performance Indicators (KPIs)
- Timely issuance of Purchase Orders.
- Contract renewals completed before expiry.
- Vendor payments completed within agreed terms.
- Reduction in payment delays and invoice disputes.
- Procurement request turnaround time.




- Vendor governance reviews completed as planned.
- Audit and compliance adherence.
- Stakeholder satisfaction and responsiveness.

Skill Requirements Required Skills & Competencies

Functional Skills

- Procure-to-Pay (P2P) Operations
- Purchase Order Management
- Vendor Invoice Processing
- Contract Renewal Management
- Vendor Governance & Compliance
- Procurement Administration
- Spend Tracking & Reporting
- Financial Controls and Compliance

Behavioral Skills
- Strong stakeholder management and communication skills
- Excellent coordination and follow-up abilities
- Strong attention to detail and accuracy
- Problem-solving and issue-resolution skills
- Ability to manage multiple priorities and deadlines
- Solid organizational and documentation skills

Other Requirements

Experience

- 4 to 6 years’ experience in P2P, Procurement Operations, Vendor Management, Finance Operations, or related functions.
- Experience with ERP or procurement platforms such as SAP, Oracle, Coupa, Ariba, ServiceNow, or equivalent systems.
- Experience handling vendor contracts, renewals, invoicing, and payment coordination.

Preferred Attributes
- Experience working in a shared services, BPO, or global delivery environment.
- Familiarity with supplier governance frameworks and audit requirements.
- Ability to work cross-functionally with Finance, Legal, Procurement, and Operations teams.
- Strong commercial awareness and vendor relationship management skills.

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📌 Support Manager (Noida)
🏢 HCLTech
📍 Noida

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