About Oration AI Oration AI builds fully AI-powered contact centers that transform customer service. Our AI agents handle voice, email, and chat interactions with natural conversations that solve real problems.

We're a team of 7 innovators with a track record of successful AI ventures in Europe and India. We're working with cutting-edge technology that's already serving major enterprises. This is an incredibly exciting time to join Oration AI.

You'll Be

- Working directly with the latest AI innovations and technologies
- Learning from a team of experienced founders with successful exits
- Contributing to a product that's already serving major enterprises
- Growing your career in a fast-paced, creative environment
- Making a real impact in shaping the future of customer service
- Getting hands-on experience with technologies that will define the next decade

Role Overview We are looking for a technically skilled Support Engineer who is passionate about customer success and has a strong foundation in modern web technologies. This role is perfect for someone who enjoys solving complex technical problems while maintaining excellent communication with customers.

Key Responsibilities





- Provide technical support to enterprise customers using our AI contact center platform
- Help customers make the best use of the product and solve their unique problems
- Work closely with customers and engineers to understand their requirements and provide appropriate solutions and improve features

Required Skills

- Strong understanding of prompt engineering
- Hands-on experience with writing prompts for various LLMs and use cases
- Basic knowledge of AI/ML concepts
- Good understanding of web technologies (Next.js, React) and how most software systems are built

Bonus Skills
- Knowledge of API integrations and web services
- Basic knowledge of git and version control
- Proficiency in database querying (PostgreSQL, SQL)

Qualifications

- 0-2 years of experience in technical support or software development
- No degree requirements
- Experience with customer-facing roles is a plus

Perks
- Above market pay
- Company provides you with a top-end MacBook
- Responsibility driven work culture
- No strict office timings or leave policy

Location Indore, India No work-from-home policy

📌 Support Engineer (Indore)
🏢 Oration AI
📍 Indore