Department: Operations

Location: India

Description ? Discover OneOcean

OneOcean is a unified brand born from the integration of OneOcean and Ocean Technologies Group.

Owned by Lloyd’s Register, an organisation with more than 260 years of trust, integrity and leadership at sea, OneOcean combines the agility and ambition of a fast-moving innovator with the strength and stability of one of the world’s most trusted maritime institutions.

At the heart of OneOcean is a portfolio unlike any other in maritime. A comprehensive, integrated portfolio built on years of expertise, trusted by thousands of maritime professionals around the world.

? Our Mission: Our mission is clear. In the race to zero emissions, our research, advisory and technical expertise and industry-firsts are supporting a safe, sustainable maritime energy transition. Today we are a leading provider of classification and compliance services to the marine and offshore industries, helping our clients design, construct and operate their assets to accepted levels of safety and environmental compliance.

? Why Join OneOcean Crew?

- Legacy & Innovation: We were created more than 260 years ago as the world’s first marine classification society to improve and set standards for the safety of ships.
- Global Impact: Our digital solutions are relied upon by more than 30,000 vessels, following the acquisition of OneOcean in 2022 and Ocean Technologies Group in 2024.
- Product Offering: Covering five proven product areas - learning, fleet operations, compliance, voyage planning and performance management - supporting its customers from ship to shore, from training and people operations, to voyage compliance and optimisation.

? Navigating the position: Support Engineer We are looking for a Support Engineer to join our global Customer Support team, supporting the TM Master Fleet Manager solution. In this role, you will work closely with customers, Product Management, Engineering, and Qualified Services teams to investigate issues,



provide technical and functional support, and help customers maximize the value of our fleet management solutions.

This is an excellent opportunity for someone who enjoys solving complex problems, working directly with customers, and developing expertise in maritime software and fleet operations. We value attitude, curiosity, and a willingness to learn as much as existing technical knowledge.

Key Responsibilities

- Provide technical and functional support for TM Master customers.
- Investigate, troubleshoot, and resolve customer issues while delivering a high standard of service.
- Manage incidents, service requests, and escalations in line with agreed service levels.
- Work collaboratively with Product and Engineering teams to diagnose issues and validate solutions.
- Support customers with system configuration, data queries, reporting, and business process workflows.
- Assist with integrations between TeroMarine and third-party systems.
- Contribute to knowledge articles, support documentation, and continuous improvement initiatives.
- Build trusted relationships with customers through explicit communication and proactive support.

Skills, Knowledge and Expertise

- Experience in a Technical Support, Application Support, Customer Support, or related role.
- Strong analytical and problem-solving skills.
- Excellent communication skills with the ability to engage technical and non-technical audiences.
- A customer-focused mindset with a passion for delivering great service.
- Ability to manage competing priorities in a fast-paced environment.
- Willingness to learn new technologies, business processes, and maritime domain knowledge.

Desirable

- Experience supporting enterprise software or SaaS applications.
- Knowledge of SQL, databases, APIs, or data analysis.
- Exposure to ERP, procurement, inventory, maintenance, or fleet management systems.
- Experience working with integrations and third-party applications.
- Familiarity with maritime operations or ship management processes.
- Understanding of ITIL or service management practices.

📌 Support Engineer (Delhi)
🏢 Ocean Technologies Group
📍 Delhi