The Support Analyst serves as a point of contact for employees requiring IT assistance. This office-based position provides support through telephone, email, instant messaging, and remote-access tools. The analyst will diagnose and resolve technical issues, maintain accurate ticket documentation, and coordinate with internal IT teams when additional functional or application support is required.
The position operates in a 24x7 rotational-shift workplace and is responsible for managing incidents and service requests from initial logging through resolution and closure, in accordance with established service-level agreements and support procedures.
📌 Support Analyst II, Global Service Center, Grade II (Chandigarh)
🏢 Oceaneering
📍 Chandigarh
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