Store Executive Design & Customer Experience for Mumbai Arena

Key Responsibilities

1. Customer Engagement & Footfall Development

- Plan and execute regular customer engagement initiatives, workshops, product showcases, design sessions, and networking events.
- Develop and maintain a monthly store activation calendar to increase visibility and drive walk-ins.
- Build relationships with Architects, Interior Designers, Builders, Contractors, and key influencers in the local market.
- Coordinate with marketing teams for local campaigns, promotions, and lead-generation activities.
- Create a vibrant and engaging store environment that encourages repeat visits and referrals.

2. Design Consultation & Solution Selling

- Act as a design advisor for visitors by providing recommendations on laminates, veneers, decorative surfaces, and coordinated material solutions.
- Guide customers in selecting products based on aesthetics, functionality, application areas, and project requirements.
- Conduct design presentations and product demonstrations for architects, designers, and end consumers.
- Showcase material combinations and application possibilities across residential, commercial, hospitality, and institutional projects.
- Promote the usage of digital visualization and design tools available within the store.

3. Architect & Interior Designer (AID) Relationship Management

- Develop and nurture a strong network of Architects and Interior Designers.
- Conduct regular follow-ups and project tracking with key influencers.
- Identify upcoming projects and generate specification opportunities.




- Position the store as a preferred design destination for the skilled design community.
- Organize exclusive engagement programs and knowledge-sharing sessions for AIDs.

4. Lead Management & Business Generation

- Capture, track, and monitor all walk-ins, inquiries, design consultations, and project leads.
- Maintain an effective lead management process to ensure timely follow-up and closure.
- Work closely with sales teams to improve conversion rates through structured interventions.
- Generate business opportunities through systematic customer follow-ups, relationship management, and project tracking.
- Monitor lead funnel performance and provide actionable insights to improve business outcomes.

5. Smart Lab & Experience Center Utilization

- Drive adoption of the store's design visualization and experience tools.
- Demonstrate design combinations, room visualizations, and material applications using digital platforms.
- Encourage visitors to utilize available design technologies for informed decision-making.
- Enhance customer experience through technology-enabled consultation and design support.

6. Store Operations & Visual Excellence

- Ensure highest standards of store presentation, hygiene, and operational discipline.
- Maintain product displays, mock-ups, sample libraries,



and design zones in excellent condition.
- Ensure timely opening, closing, maintenance, and upkeep of the store.
- Monitor inventory of samples, brochures, marketing collateral, and display materials.
- Ensure compliance with company policies, reporting requirements, and operational processes.

7. Reporting & Performance Monitoring

- Prepare and submit periodic reports covering footfalls, leads, conversions, business generated, customer engagement activities, and market feedback.
- Track store performance metrics and recommend corrective actions where required.
- Maintain accurate customer and project databases.

Desired Candidate Profile

Educational Qualification

- Bachelor's Degree in Interior Design, Architecture, Design, Retail Management, or related discipline.
- Professional qualification in Interior Design or Architecture preferred.

Experience & Salary Compensation

- 58 years of experience in retail, interior products, decorative surfaces, building materials, furniture, or design-led customer engagement roles.
- Prior experience in laminates, veneers, plywood, furniture fittings, decorative panels, paints, ceramics, or related categories will be preferred.
- Upto 7-8 lakhs PA CTC.

Key Skills

- Interior Design & Material Knowledge
- Architect & Designer Relationship Management
- Retail Store Management
- Customer Experience Management
- Event Planning & Execution
- Lead Generation & Conversion Management
- Business Development
- Presentation & Communication Skills
- Design Consultation
- CRM & Reporting
- Team Coordination
- Solution Selling

📌 Store Executive (Thane)
🏢 CENTURYPLY
📍 Thane