Key Responsibilities

- Monitor electricity bill outstanding, recovery cases, PDC cases, and ageing on a regular basis.

- Plan and allocate field activities for recovery and PDC cases.

- Conduct customer follow-ups regarding outstanding electricity bills, payment status, and payment commitments.

- Track payment commitments and ensure timely conversion into actual payments.

- Monitor high-value, overdue, and ageing consumer accounts and take appropriate action.

- Coordinate with Recovery, Billing, Commercial, Customer Service, and Field Operations teams for case resolution.

- Support field teams in customer visits and recovery-related activities.

- Identify discrepancies or issues related to consumer accounts, billing, payments, and recovery cases.

- Maintain case-wise records, trackers,



and supporting documentation.

- Prepare daily/weekly recovery MIS covering collection achievement, ageing, pending cases, and field productivity.

- Monitor team performance and ensure achievement of assigned recovery targets.

- Escalate critical, high-value, and long-pending cases to the appropriate authority.

- Handle customer escalations related to outstanding electricity bills and payment matters.

- Ensure timely closure of recovery/PDC cases within defined TAT and SLA.

- Ensure compliance with company policies, processes, safety standards, and applicable regulatory requirements.

📌 Sr. Engineer Recovery PDC (Mumbai)
🏢 CLR Facility Services
📍 Mumbai