1.

Proactive Monitoring :

- Proactive Monitoring of all the servers using BSE tools
- CPU & Memory utilization & monitoring
- Microsoft Windows Resources, Event logs & critical services Monitor
- Monthly report on server availability

2.

Incident Management :

- Respond to and own Incident till resolution
- Engage customer contracted hardware and software support vendors to facilitate incident resolution
- Work with customer support teams to review & resolve incidents
- Co-ordinate customer contacts with BSE vendors in case of hardware failures or involvement of third-party vendor is required

3.

System

Recovery & Problem Management :

- Reinstallation of OS, in case of OS crashes and for the problems where reinstallation of OS is required




- Perform restoration of all components at time of system failure or file system corruption
- Correlate related incidents together into a problem ticket and manage through the problem management process

4. Server & Virtualization Management :

- Patch OS for Security patches and release management for the same
- Creation/deletion/configuration of VMs, Creating/Deleting VM Snapshots
- Reporting VM performance status using Native tools/monitoring tools
- Manage Hyper-V 2012/2016 Clusters
- Manage Access rights and folders
- OS hardening as per the policy recommendations by BSE
- IIS Basic troubleshooting
- Server Inventory Management

📌 Softenger - Windows Administrator (India)
🏢 Softenger
📍 India