Role & responsibilities

1. Shift Operations

- Take complete responsibility for the smooth functioning of the assigned shift.
- Ensure the restaurant is fully prepared before opening/service.
- Allocate team members to stations and ensure adequate manpower during peak hours.
- Monitor service flow and ensure orders are delivered within the defined TAT.
- Coordinate between FOH and BOH to ensure smooth operations.
- Handle operational issues during the shift and escalate major concerns to the Restaurant Manager.

2. Team Supervision

- Supervise and guide team members during the shift.
- Conduct shift briefings and communicate daily priorities, targets, offers, and operational updates.
- Monitor attendance, grooming, discipline, productivity, and performance.
- Support new employees with on-the-job training.
- Ensure proper shift handover between teams.

3. Pizza & Kitchen Operations

- Ensure pizzas, pasta, starters, salads, desserts, and other products are prepared as per standard recipes and SOPs.
- Monitor portioning, toppings, cooking time, presentation, and product consistency.
- Ensure adequate mise en place and availability of critical ingredients.
- Monitor food quality and immediately address any deviation.

4. Guest Experience

- Ensure guests receive prompt, courteous, and qualified service.
- Monitor table service, order accuracy, food presentation, and guest feedback.
- Personally handle guest complaints and service recovery wherever required.
- Ensure takeaway and delivery orders are packed accurately and dispatched on time.
- Maintain the overall ambience and service standards of the restaurant.

5. Cash & POS Management

- Ensure all orders and payments are properly recorded in the POS.
- Monitor cash, card, UPI,



and other payment transactions as per Company procedures.
- Ensure no personal UPI/QR code or unauthorised payment method is used for guest transactions.
- Support cash closing and reconciliation at the end of the shift.
- Report any discrepancy immediately to the Restaurant Manager.

6. Inventory & Cost Control

- Monitor availability of key ingredients and operational supplies.
- Ensure proper portion control and minimise food wastage.
- Follow FIFO/FEFO and proper storage procedures.
- Record and report wastage as per SOP.
- Inform the Manager about low-stock or urgent procurement requirements.

7. Hygiene & Food Safety

- Ensure strict adherence to food safety, hygiene, grooming, and sanitation standards.
- Conduct regular checks of kitchen, dining, storage, washrooms, and service areas.
- Ensure proper temperature control, labelling, storage, and handling of food.
- Report any food safety or hygiene concern immediately.

8. Opening & Closing

- Complete opening and closing checklists as applicable.
- Ensure equipment, kitchen, dining, and service areas are ready for operations.
- Verify closing stock, cash, POS, cleaning, and security requirements.
- Ensure proper handover to the next shift/Manager.

Preferred candidate profile

- Education: 12th pass / Diploma / Degree in Hotel Management or equivalent.
- Experience: 24 years of experience in restaurant operations, preferably in Pizza QSR, Casual Dining, Continental or Italian restaurants.
- Prior experience in a Shift Supervisor / Captain / Senior Steward / Team Leader role will be preferred.
- Good understanding of FOH & BOH restaurant operations.
- Basic knowledge of pizza, pasta, Italian/Continental food operations is an advantage.
- Strong understanding of guest service and complaint handling.

📌 Shift Supervisor (Mumbai)
🏢 1441 Pizzeria
📍 Mumbai