We are seeking an experienced Service Now Technical Consultant to support multiple strategic ITSM transformation initiative involving the migration of Service Now data, configurations, workflows, integrations, and operational processes to the Salesforce ITSM platform. The consultant will serve as the primary Service Now Subject Matter Expert (SME) within the migration program, collaborating closely with migration teams, Salesforce consultants, business stakeholders and client representatives.

The role requires a strong understanding of Service Now architecture, data models, workflows, and ITSM processes, along with the ability to analyze, map, and transform Service Now components into Salesforce ITSM equivalents. The consultant will actively participate in client workshops, migration planning sessions and technical design discussions to ensure a successful transition.

Key Responsibilities

Service Now Analysis &

- Assessment

Act as the Service Now technical SME for migration and transformation activities.

Analyze existing Service Now implementations, including:

Incident Management

Request Management

Change Management

Problem Management

Knowledge Management

Service Catalog

CMDB

Custom Applications

Assess Service Now configurations, customizations, workflows, integrations, and data structures for migration readiness.

Document current-state architecture, business processes, data dependencies, and technical configurations.

Migration &

- Transformation Support

Support migration teams in extracting and validating Service Now data and configurations.

Define migration strategies for

Data objects

Configuration items

Service Catalog items

Workflows and business rules

Approval processes

Notifications

Reports and dashboards

Identify data transformation requirements and potential migration risks.

Assist in reconciliation, validation, and post-migration verification activities.

Salesforce ITSM Collaboration

Partner with Salesforce ITSM architects, consultants,



and developers to map Service Now functionality to Salesforce capabilities.

Define field mappings, object mappings, data relationships, and workflow transformations.

Translate Service Now business processes into Salesforce ITSM workflows and automation frameworks.

Provide recommendations on process redesign, optimization, and platform alignment.

Support testing and validation of migrated configurations and workflows within Salesforce.

Client &

- Stakeholder Engagement

Participate in client workshops, discovery sessions, design reviews, and migration planning meetings.

Present Service Now technical assessments and migration recommendations to stakeholders.

Serve as the trusted advisor for all Service Now-related queries and decisions.

Collaborate with business users, technical teams, and project leadership throughout the migration lifecycle.

Documentation &

- Governance

Create and maintain detailed migration documentation.

Document field mapping matrices, transformation rules, workflow mappings, and technical specifications.

Support audit, governance, compliance, and change management requirements.

Contribute to migration runbooks, playbooks, and knowledge transfer activities.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.

5+ years of hands-on experience with Service Now platform administration, development, or consulting.

Strong understanding of Service Now ITSM modules and platform architecture.

Experience working with

Service Now Workflows / Flow Designer

Business Rules

Script Includes

Service Catalog

CMDB





Integrations and APIs

Reporting and Dashboards

Proven experience in platform migrations, upgrades, or transformation programs.

Strong knowledge of data migration principles and ETL concepts.

Excellent documentation, communication, and stakeholder management skills.

Ability to participate in client-facing discussions and technical workshops.

Preferred Qualifications

Service Now Certified System Administrator (CSA).

Service Now Certified Implementation Specialist (CIS) – ITSM.

Experience with Salesforce Service Cloud or Salesforce ITSM implementations.

Familiarity with integration technologies and middleware platforms.

Experience in ITIL-based service management environments.

Knowledge of data mapping, transformation, and migration tools.

Prior experience in Service Now-to-Salesforce transformation initiatives is highly desirable.

Key Skills

Service Now

Service Now ITSM

Flow Designer

Workflow Engine

CMDB

Service Catalog

Business Rules

Script Includes

Client Scripts

REST/SOAP APIs

Salesforce Collaboration

Salesforce Service Cloud / ITSM

Data Mapping

Process Transformation

Workflow Translation

Configuration Assessment

Skilled Skills

Client Engagement

Technical Consulting

Stakeholder Management

Requirements Analysis

Documentation

Problem Solving

Communication &

- Presentation Skills

Success Criteria The successful candidate will:

Provide expert Service Now guidance throughout the migration lifecycle.

Enable accurate migration of Service Now data, configurations, workflows, and processes to Salesforce ITSM.

Drive effective collaboration between Service Now and Salesforce teams.

Ensure business process continuity and minimize migration risks.

Serve as the primary Service Now technical advisor in client-facing engagements.

Location: Bangalore, India (On-site/Hybrid as required)

Employment Type: Full-Time

Experience: 5–10+ Years Preferred

📌 Servicenow Technical Consultant (Bengaluru)
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