We are seeking an experienced ServiceNow PPM/SPM Trainer to design and deliver engaging, hands-on training for business users, administrators, and implementation teams.

Key Responsibilities

- Develop and deliver instructor-led and hands-on ServiceNow PPM/SPM training.

- Train users on:

- Project &
- Program Management

- Portfolio &

- Demand Management

- Resource &

- Financial Management

- Strategic Planning

- Agile Development

- Time &

- Cost Management

- Reports &

- Dashboards

- Create and customize training materials based on client processes and configurations.

- Conduct practical exercises, assessments, and knowledge-gap analysis.

- Provide post-training support and coaching.

Required Skills &

- Experience

- 3+ years of ServiceNow PPM/SPM experience.

- Strong hands-on knowledge of PPM/SPM capabilities and processes.

- Proven experience delivering training to business and technical audiences.

- Strong presentation,



facilitation, and communication skills.

- Ability to simplify complex technical concepts for business users.

- Experience with ServiceNow workflows, forms, reports, dashboards, navigation, and roles.

- Experience creating qualified training and learning materials.

Preferred

- ServiceNow CSA and relevant SPM/PPM certifications.

- ServiceNow implementation, configuration, or business-analysis experience.

- Enterprise training experience.

- Knowledge of Agile, ITIL, PMO, and project-management practices.

- Experience in change management, user adoption, e-learning, or video-based training.

Education

1. Bachelor’s degree in Computer Science, IT, Business, Project Management, or a related field preferred.

📌 ServiceNow PPM/SPM Trainer (India)
🏢 Knowledge Synonyms
📍 India