ServiceNow Functional Consultant/Process Consultant Role Summary We are seeking a

ServiceNow Functional Consultant/Process Consultant to join our delivery team in Jaipur. You'll act as the functional and process authority —translating complex business processes into robust ServiceNow configurations and driving end‐to‐end solution adoption.

Key Responsibilities Process Consulting & Design : Lead process definition, re ‐ engineering , and gap analysis workshops to map

As ‐ Is/To ‐ Be workflows using

BPMN , flowcharts, and functional process guides. Functional Configuration : Translate business requirements into ServiceNow configuration specifications for

ITSM, CSM, HRSD , and other modules—ensuring solutions adhere to best ‐ practice process frameworks . Requirement Elicitation : Facilitate requirement ‐ gathering workshops and stakeholder interviews; document outcomes in

Business Requirement Workbooks ,

Use Cases , and

Fit ‐ Gap Analyses .

Solution

Validation & Adoption : Define UAT strategies, acceptance criteria, and coordinate unit and user ‐ acceptance testing , ensuring process owners approve and adopt the solution.

Stakeholder Enablement : Act as the primary liaison to process owners and SMEs—guiding them through configuration reviews, training, and change‐management activities.

Continuous Improvement : Stay abreast of current ServiceNow features and industry process trends; proactively recommend enhancements for continuous process optimization .





Candidate Profile Experience : 6–15 years in a

ServiceNow Functional Consultant role, with

≥3 years dedicated to process consulting on the ServiceNow platform. Process Expertise : Demonstrated depth in process mapping ,

re ‐ engineering ,

fit ‐ gap analysis , and continuous service improvement across ITSM domains (Incident, Problem, Change, Knowledge, Request).

Technical Fluency : Hands‐on with ServiceNow module configuration (ITSM, CSM, HRSD, Service Catalog, CMDB/HAM, etc); able to draft and confirm functional design specifications .

Client Engagement : Proven track record with international, enterprise ‐ level clients , guiding workshops, sign‐off sessions, and executive reviews.

Communication Skills : Exceptional written and verbal English; skill in creating clear process documentation (BRD/FRD, process flows, user guides).

Qualifications : Bachelor's in IT/Business or related;

ServiceNow Certified System Administrator (CSA)

or equivalent strongly preferred.

Nice to Have Advanced Certifications : CBAP, PMP, PRINCE2, ITIL v4, Lean Six Sigma. Integration Know ‐ How : Experience with

REST/SOAP API integrations and data migration strategies. Domain Specialization : Prior exposure to HR, Insurance, BFSI or Telco process frameworks. Reporting & Analytics : Familiarity with ServiceNow reporting or tools like Tableau/Power BI for process performance dashboards

📌 ServiceNow Functional Consultant (Sector 27)
🏢 Aelum Consulting - ServiceNow Premier Partner
📍 Sector 27