Note - Apply if available for F2F interview on 5 Sep in Hyderabad

Key Responsibilities: Develop and implement

ServiceNow CSM modules including Case Management, Customer Service Portal, and Knowledge Management Configure case workflows, SLAs, entitlements, and customer lifecycle processes Build and customize

Service Portals / Employee Center for customer interactions Develop solutions using

Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer Integrate ServiceNow with external systems using

REST/SOAP APIs Configure

Omnichannel features (Email, Chat, Virtual Agent) Create dashboards and reports for customer service performance and insights. Required Skills: Hands-on experience in

ServiceNow CSM module Solid knowledge of case management, SLAs, and customer workflows Proficiency in

JavaScript and ServiceNow scripting Experience with

Service Portal / UI Builder Understanding of

ITSM concepts and integrations ServiceNow certifications (CSA / CAD / CISCSM preferred)

📌 ServiceNow CSM (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad