Job Role

Service Manager

- Oversee the smooth and efficient operation of the Two-Wheeler Service Department.

- Lead and manage a team of service professionals to ensure excellent customer service.

- Monitor service operations to improve efficiency, productivity, and service quality.

- Handle customer service concerns and resolve service-related issues effectively.

- Take appropriate decisions to address technical and operational challenges.

- Investigate the causes of delays in resolving customer issues.

- Identify whether service issues are one-time occurrences or recurring problems.

- Implement corrective measures to minimize recurring service issues.

- Ensure service-oriented processes are followed properly across the department.

- Maintain high standards of customer satisfaction and service experience.

Key Responsibilities

Service Department Management

- Manage daily operations of the two-wheeler service department.

- Allocate work and supervise service professionals.

- Monitor service productivity, workflow, and turnaround time.

- Ensure efficient utilization of manpower, tools, and workshop resources.

- Maintain proper service processes and operational standards.





Customer Service

- Handle customer complaints and service-related concerns.

- Provide appropriate solutions to customer issues.

- Ensure customers receive a smooth and satisfactory service experience.

- Coordinate with technicians and service staff to resolve customer concerns promptly.

Issue Resolution & Process Improvement

- Investigate delays and identify their root causes.

- Analyze recurring service problems and take corrective action.

- Monitor service quality and identify areas requiring improvement.

- Ensure service issues are resolved within the expected timelines.

Candidate Requirements

- Strong knowledge of two-wheeler mechanics and service operations.

- Experience in managing a two-wheeler service/workshop department is preferred.

- Strong customer service and problem-solving skills.

- Positive decision-making and team-management abilities.

- Ability to identify technical and operational issues.

- Good communication and interpersonal skills.

- Ability to manage service operations efficiently and maintain productivity.

📌 Service Manager/Service Advisor (Chennai)
🏢 JobTrade
📍 Chennai