Job Role

Service Manager – Automobile Dealership (Two-Wheeler Showroom)

- Manage complete Service Department and workshop operations.

- Ensure effective workshop workflow and timely vehicle delivery.

- Monitor vehicle inspection, diagnosis, repair, and final quality checks.

- Ensure servicing and repairs are performed according to manufacturer and dealership standards.

- Handle customer complaints, escalations, and service-related issues.

- Monitor Customer Satisfaction Index (CSI) and improve customer experience.

- Achieve monthly service revenue, labour revenue, and parts sales targets.

- Monitor service bookings, walk-ins, repeat-service customers, and customer retention.

- Manage Service Advisors, Technicians, Warranty Staff, and other workshop employees.

- Allocate work based on technician skills, workload, and workshop requirements.

- Monitor employee productivity, attendance, discipline, and performance.

- Ensure warranty procedures and manufacturer guidelines are followed.

- Monitor workshop safety, cleanliness, and 5S standards.

- Coordinate with the Parts Department to ensure availability of service parts.

- Control workshop consumables, operating expenses, wastage, and rework.

- Prepare and review daily, weekly, and monthly service performance reports.

Key Responsibilities

Service Operations

- Manage day-to-day workshop and service centre operations.

- Monitor pending, repeat, and delayed vehicles and take corrective action.

- Improve bay utilization and workshop productivity.

- Ensure proper use, maintenance, and safety of workshop tools and equipment.

- Ensure timely inspection, diagnosis, repair,



and delivery of vehicles.

Customer Satisfaction

- Handle customer complaints and escalations promptly.

- Explain repair requirements, estimates, and delivery timelines clearly to customers.

- Conduct timely post-service follow-ups.

- Build strong relationships with regular, repeat, and fleet customers.

- Take corrective actions to minimize complaints and negative feedback.

Business &

- Revenue

- Achieve monthly service, labour revenue, and parts sales targets.

- Increase customer retention and workshop penetration.

- Identify opportunities for additional services, accessories, and maintenance work.

- Monitor daily, weekly, and monthly service performance.

- Develop action plans to improve revenue and profitability.

Team Management

- Manage Service Advisors, Technicians, Warranty Staff, and workshop employees.

- Allocate work according to technician skills and workload.

- Monitor productivity, attendance, and discipline.

- Conduct team meetings and performance reviews.

- Identify training requirements and improve employee skills.

- Motivate the team to achieve departmental targets.

Quality &

- Compliance

- Ensure repairs meet manufacturer and dealership quality standards.

- Reduce repeat repairs, rework, and customer complaints.





- Ensure proper warranty claim procedures are followed.

- Maintain workshop safety, cleanliness, and 5S standards.

- Conduct regular quality inspections and implement corrective actions.

- Ensure compliance with company policies, SOPs, and statutory requirements.

Inventory &

- Cost Control

- Monitor service parts availability and coordinate with the Parts Department.

- Control workshop consumables and operating expenses.

- Reduce wastage, rework, and unnecessary material consumption.

- Ensure proper handling and protection of customer vehicles.

- Monitor the maintenance and utilization of tools and equipment.

- Support overall workshop profitability.

Reporting &

- MIS

- Prepare daily workshop performance reports.

- Maintain vehicle pending and delivery reports.

- Prepare service revenue and labour revenue reports.

- Track parts sales and technician productivity.

- Maintain customer complaint and warranty claim reports.

- Prepare monthly service target vs. achievement reports.

- Track customer retention and repeat-service performance.

- Prepare workshop profitability reports.

Key Performance Indicators (KPIs)

- Monthly service revenue.

- Number of vehicles serviced.

- Labour revenue.

- Parts sales.

- Customer Satisfaction Index (CSI).

- Repeat repair percentage.

- Technician productivity and efficiency.

- On-time vehicle delivery.

- Customer retention and repeat-service percentage.

- Warranty claim performance.

- Workshop profitability.

- Customer complaint resolution.

- Workshop utilization.

📌 Service Manager (Chennai)
🏢 JobTrade
📍 Chennai