Nisum is a leading global digital commerce firm headquartered in California, with services spanning digital strategy and transformation, insights and analytics, blockchain, business agility, and custom software development. Founded in 2000 with the customer-centric motto Building Success Together, Nisum has grown to over 1,800 professionals across the United States, Chile, Colombia, India, Pakistan, and Canada. A preferred advisor to leading Fortune 500 brands, Nisum enables clients to achieve business growth by building the advanced technology needed to reach customers through immersive digital and physical experiences.

What you will do

- You will manage and support AWS infrastructure and troubleshoot issues across AWS Linux and Ubuntu environments.
- You will deploy and maintain applications using Docker, Kubernetes, and Helm.
- You will monitor Kubernetes workloads, pods, services, deployments, configurations, and troubleshoot failures.
- You will develop, maintain, and troubleshoot CI/CD pipelines using Jenkins and GitHub Actions, with code maintained in Bitbucket/GitHub/GitLab.
- You will automate application deployments, validations, rollbacks, and repetitive operational activities.
- You will monitor applications and infrastructure using Splunk, Dynatrace, Grafana, Prometheus, ELK, and CloudWatch.
- You will analyze logs, metrics, alerts, and performance data to identify issues proactively.
- I will follow Change, Release, Hot Fix, and ECRQ processes according to ITIL/ITSM standards.
- I will work with ServiceNow, Remedy, Jira, and Rally for incident, change, problem, and release tracking.




- I will troubleshoot MySQL/database-related issues and coordinate with database teams when deeper investigation is required.
- I will use Bash and Python to automate health checks, monitoring, log analysis, deployment activities, and operational tasks.
- I will troubleshoot Akamai traffic-routing issues and application connectivity problems.
- I will support Kafka and Axon API related issues, including message flow, connectivity, and application integration problems.
- I will apply Agentic AI where appropriate for log analysis, incident detection, deployment assistance, auto-remediation, and escalation.

What you know

- Cloud: AWS
- Containers: Dockers, Kubernetes, Helm
- Job / Scheduler time-based scheduling: Crontab
- CICD: Jenkins, Bit bucket, Github Action
- ITIL/ITSM: Incident, Problem, Change, Release, Hot fix, ECRQ Management
- Certificate Renewal: Venafi / CerTIS
- Database: MySQL, SQL Developer
- Operating systems: AWS Linux Machine, Putty, Ubuntu
- Monitoring: Splunk, Dynatrace, Grafana, Prometheus, ELK, and Cloud-Watch
- Service Management Tool: Remedy, Jira, Service Now, Rally
- Version Control: Bit bucket, Github, Gitlab
- Scripting: Bash Shell, Python
- Traffic Routing: Akamai
- Publish/subscribe messaging: Apache Kafka, Axon API
- Visa Advanced Authorization (AI-powered)



- Real-time fraud scoring for card transactions.
- MasterCard Decision Intelligence - AI-based fraud detection integrated into payment networks
- Stripe Radar - AI fraud prevention for online payments, useful for digital on boarding and secure checkout
- Copilot -CI/CD pipeline scripting, Kubernetes YAML generation, and cloud resource configuration, documentation and automation.
- Agentic AI - Deployments, monitor logs, auto-remediate incidents, and escalate issues.

Education: Bachelor s degree in computer science, Information Systems, Engineering, Computer Applications, or related fields.

Perks:

- Continuous Learning - Year-round training sessions are offered as part of skill enhancement
- Certifications sponsored by the company on an as-need basis. We support our team to excel in their field.
- Parental Medical Insurance - Nisum believes our team is the heart of our business, and we want to make sure to take care of the heart of theirs. We offer opt-in parental medical insurance in addition to our medical benefits.
- Activities -From the Nisum Premier League&39;s cricket tournaments to host Hack-a-thon, Nisum employees can participate in a variety of team building activities such as skits, dance performances in addition to festival celebrations.
- Free Meals and dinner is provided daily, in addition to subsidized lunch.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Site Reliability Engineer - SREH) - Position 2 (Hyderabad)
🏢 Nisum
📍 Hyderabad