- Review delivery quality trends, audit findings, and operational metrics to identify systemic issues, root causes, and opportunities for continuous improvement.

- Monitor delivery unit economics and cost-per-outcome performance, ensuring the contracted commercial model (unit-based, outcome-based, or hybrid) tracks to delivered value.

- Manage the ongoing evolution of the Partner’s service so that current capabilities can be planned and deployed with the appropriate stakeholder alignment, scalable processes and measurable outcomes to drive results

- Manage the operational governance cadence, including weekly performance check-ins, monthly reviews, and quarterly business review preparation.

- Lead delivery escalations across Company and partner teams, driving timely issue resolution and ensuring accountability for remediation plans and service recovery activities.

- Own tracking and acceptance of transition and mobilization milestones during partner onboarding or service transitions, including staffing ramp against plan, capability/certification readiness, and transition exit criteria.

- Own capacity and demand management processes, including utilization tracking, variance planning, and periodic reconciliation against contracted volumes.





- Manage the change control process for operational or initiative requests that have contractual implications, engaging Commercial Management as needed.

- Flag discrepancies between service delivery status and invoicing or milestone payment triggers to Commercial and Finance stakeholders.

- Produce and maintain performance reporting, providing regular updates to internal leadership and ensure effective coverage and handoff models across distributed, multi-shift delivery teams

- Identify and implement process improvements in response to changes in tooling, operating model, or service delivery requirements.

- Coordinate with Service Delivery Managers in other geographies on initiative design, sequencing, and rollout to ensure global consistency.

- Maintain a regular interlock with the Global Partnerships and Channels (GPC) team and the emerging global partner organization, ensuring partner performance insights, escalations, and capability needs are shared and jointly actioned.

- Partner with account teams, customer success teams, and delivery stakeholders to protect customer outcomes and address service delivery risks impacting customer health.

- Drive consistency in delivery execution, governance processes, and operational standards across partner-delivered services within the geography.

📌 Senior Service Delivery Manager (Bengaluru)
🏢 WhiteSlips Job Management Consultants
📍 Bengaluru