- Excellence leader with a demonstrated history of working in the outsourcing/offshoring industry.
- Experience in managing Quality/ Process Excellence initiatives for a cluster of engagements with a size > 500 FTEs
- Experience in managing a team of black belts and their career pathing
- Must have led/ driven six sigma and lean projects as a Black belt and mentored LSSBB projects as a Lead / Master black belt
- Hands on experience in driving large transformational programs involving process reengineering, analytics, automation
- Must have worked in cross functional teams and demonstrated ability to drive change in the process
- Excellent oral and written communication skills and should be able to manage internal stake holders as well as customers.
- Experience in working with the sector leaders and putting together a strategic roadmap for the transformations
- Well versed with MS Office – Excel and PowerPoint.
- Exposure to working in Process excellence role in third party BPOs
Knowledge
Exposure in driving high impact transformation projects involving technology and process re-engineering
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Lead a team of black belts in achieving the cost saving, process standardization, value creation targets for a luster
- Support process excellence initiatives and drive improvement projects in a complex and fast paced setting.
- Be a strategic partner for sector leader in driving transformation and customer advocate for the line of business
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.
- Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen by facilitating workshops, roadshows etc
- 12. Drive standardization practices and ensure strict compliance in internal and client defined processes.
📌 Senior Process Excellence Manager (Hyderabad)
🏢 Wipro
📍 Hyderabad
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