Senior Platform Administrator

Gokool Digital·Railway brake, signal and switch operators

Apply Now

Location

Bangalore Bangalore (district); Bangalore (division); Karnataka IN, India

Job type

Full-Time

Posted

Aug 31, 2026

Salary

NOT DISCLOSED

Role Overview The Senior Platform Administrator will serve as the primary administrator responsible for the configuration, support, governance, optimization, and ongoing evolution of Fusion5's Xurrent and HaloPSA platforms. This role collaborates closely with Service Operations, Managed Services, Professional Services, Infrastructure, Security, Applications, and Business stakeholders across Australia and New Zealand.

Allocation of Focus

- Primary Platform (70%): Xurrent (Enterprise Service Management / ITSM)
- Secondary Platform (30%): HaloPSA (MSP Service Delivery & Skilled Services Automation)

Key Responsibilities 1.



Xurrent Platform Administration (Primary)

- Administer and maintain the enterprise Xurrent platform.
- Manage users, roles, permissions, security groups, and access controls.
- Configure workflows, approvals, escalations, notifications, request templates, and service offerings.
- Support Core ITSM processes: Incident, Request, Problem, Change, Knowledge, and Service Catalog.
- Configure SLA policies, routing rules, service hierarchies, and organizational structures.
- Maintain strict platform governance and configuration standards.
- Support service owners with service portfolio administration.
- Monitor platform health, adoption, utilization, and operational effectiveness

📌 Senior Platform Administrator (Bengaluru)
🏢 GlobalJobFeed
📍 Bengaluru