Company Description

Smilebird Health is focused on building India’s most trusted network of doctor-partnered clinics, enabling doctors to concentrate fully on patient care while Smilebird manages operational needs. Partnered clinics benefit from standardized processes, data-informed decision-making, and centralized support functions. For potential team members, this means working in a mission-driven environment that values efficiency, patient-centric care, and long-term clinic success.

What you will own

- Daily clinic operations

support opening and closing, attendance, hygiene, consumables, equipment readiness, SOP checks, and issue closure.

- Front-office performance:

improve inquiry conversion, show rates, follow-ups, recalls, patient feedback, reviews and referrals.

- Patient experience

track service gaps, coordinate quick resolutions, and keep every interaction respectful and patient-first.

- Local execution

coordinate doctors, front-office teams, assistants, and vendors; maintain clean trackers and dependable follow-through.

- Lead generation and outreach

identify clinics, build lead lists, make cold calls, and secure qualified doctor meetings.

- Doctor meetings and demos

understand clinic workflows, present the software clearly, run demos and answer practical questions.

- Pipeline and conversion

maintain follow-

up stages, advance opportunities, support closure, and share field feedback.

Qualifications





- Robust operations and operations management skills, with experience in overseeing day-to-day processes and improving efficiency.

- Excellent analytical skills to interpret data, track performance indicators, and support data-driven decision-making.

- Effective communication and interpersonal skills to collaborate with doctors, clinic teams, and internal stakeholders.

- Proven ability to work in a structured, on-site healthcare or service operations environment; prior experience in clinic or hospital operations is an advantage.

- Bachelor’s degree in Business Administration, Operations, Healthcare Management, or a related field; advanced qualifications are a plus.

- Ability to manage multiple priorities, solve problems proactively, and adapt to a fast-paced, growing organization.

- Comfort with using technology platforms and operational tools to monitor and improve clinic performance.

Candidate profile

- A hands-on operator who can solve a clinic issue and open a sales conversation.

- Low ego, high ownership, and disciplined follow-through.

- Comfortable with targets, rejection, and repeated follow-up without being pushy.

- Listens to a doctor's workflow, identifies the need, and runs a clear product demo.

- Patient-first, ethical, and respectful of clinical autonomy.

Please note: The salary range for this role is INR 35k-45k per month.

📌 Senior Operations Executive (Nagpur)
🏢 Smilebird Health
📍 Nagpur