Company: 91 Springboard Business Hub Private Limited

Designation: Senior Member Relations Manager

Position description: A Sr. MRM will be responsible for creating a welcoming and skilled environment for members, visitors, and clients. Have to ensure a seamless customer experience by managing front-desk operations, addressing member needs, and coordinating with internal teams to enhance workplace satisfaction.

Primary Responsibilities

Front Desk &

- Customer Service:

Greet and assist guests, members, and visitors professionally.

Handle inquiries via phone, email, and in-person regarding memberships, facilities, and services.

Maintain a friendly and engaging environment to enhance member satisfaction.

Member

Support &

- Engagement:

Address and resolve member concerns and requests efficiently.

Assist with onboarding new members and provide hub tours to prospective clients

Build relationships with members to foster a solid community.

Business &

- Growth:

Actively seek seat expansion opportunities with the existing teams.

Price escalation upon renewal of team contracts.





Drive ancillary revenue such as meeting room, day passes etc.

Facility &

- Operations Support:

Ensure that meeting rooms, common areas, and workspaces are clean and well-maintained.

Coordinate with housekeeping, IT, and maintenance teams to resolve facility-related issues.

Monitor and restock office supplies, beverages, and amenities.

Events &

- Community Building:

Assist in organizing and promoting networking events, workshops, and community activities.

Encourage collaboration and engagement among members.

Support marketing efforts for events and special initiatives.

Requirements

3+ years of relevant experience.

Excellent communication and interpersonal skills.

Customer service experience, preferably in hospitality or co-working spaces. Strong problem-solving abilities and a proactive approach.

Ability to multitask and work in a fast-paced environment.

Knowledge of office management tools (CRM, booking systems) is a plus.

📌 Senior Member Relationship Manager (Gurugram)
🏢 91 Springboard Business Hub
📍 Gurugram