Purpose of the Role To create and manage Emergency Breakdown LOB - Road Side Service Processes & manage
Business in the domain of TMPVL managing both Call Centre (EBD LOB) Vendor and Authorized
Service Partner Network Vendor.
Job Responsibility
1 Road Side Assistance (EBD LOB)
- End to End Road Side Assistance Business Management with both Authorized Service Partner and Call Centre
- Customer Escalations Management for RSA Business •
- PO , Budgeting & Audits for RSA Business
- Change Management of Service Vendor / Existing vendor agreements/contract study and propose
- Managing the Operational Efficiency for EBD Desk at Call Centre Process , SOP and Manpower Planning
- Managing & Review the Network Performance of Existing ASP Vendor
- RSA adherence to SLA - Reach Time (City & Highway)
- RSA System integration for Efficient Operations
- Create and Managing existing Process SOPs and review for changes including Forecasting
Desired Candidate Profile
- Education : B.E or B.Tech Full time
- Relevant Experience : 4+ years from automobile industry
Skills & Competencies
- Detailed knowledge on After Sales Road Side Assistance Business Processes
- Call Centre Operations , Automobile technical knowledge
- Knowledge on CRM systems and Mobility application Detailed understanding on business intelligence tool
- Positive analytical knowhow and knowledge of MIS
- Budgeting and Commercial Knowledge with Vendor Evaluation Skills