- Provide strategic leadership for enterprise scale Sales support Operations across
- geographies and client portfolios
- Own the overall operating model for Inside Sales Sales Support quote to cash support
- and related transformation programs
- Lead large multi layered organizations through senior managers and assistant managers
- while ensuring service stability and business continuity
- Define long term growth capability automation and transformation roadmaps aligned to
- client and organizational objectives
- Drive P L thinking through productivity margin improvement cost optimization and
- value realization initiatives
- Sponsor large scale digital transformation AI analytics and workflow modernization
- programs across sales operations
- Serve as executive escalation point for critical client commercial compliance and
- delivery issues
- Lead executive governance with client leadership and present business outcomes risks
- roadmap and innovation opportunities
- Drive workforce strategy including location strategy pyramid optimization succession
- planning and leadership development
- Build domain led differentiated solutions for renewals expansions due diligence and
- recent deal pursuits
- Govern enterprise KPI SLA CSAT risk audit and compliance performance across the
- portfolio
- Establish strong operating mechanisms for forecasting capacity planning talent
- planning and performance management
- Champion process excellence standardization knowledge management and scalable
- operating practices
- Identify strategic revenue opportunities cross sell levers and client value creation
- opportunities
- Mentor senior leaders and create a high performance culture focused on innovation
- governance and client centricity
Technical Requirements:
- Worked in Hi Tech component manufacturing distribution Industry or Telecom Industry
- within BPM environment and possess deep understanding on QTC domain
- Executive level client engagement and stakeholder management skills
- Strong commercial financial and operating model acumen
- Proven track record in large scale transformation automation and organization design
- Expertise in governance risk management and business growth enablement