Main responsibilities

Provide Team Leadership

- Manage the team’s recruitments, objectives setting, appraisal and performance review.
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Motivate and inspire team members by setting a good example (role model).
- Help develop team members; help resolve dysfunctional behavior.
- Strive for team consensus and win-win situation.
- Ensure discussions and decisions lead toward conclusion.
- Maintain healthy group dynamics.
- Ensure that the team members are equipped and trained effectively to participate in the team.
- Encourage creativity, risk-taking, and constant improvement.
- Coach the team towards increased quality, performance, and innovation.
- Recognize team member accomplishments and outstanding performance.

Focus the Team on Customer Requirements
- Build Roadmap for Short-term to Long-term.
- Coordinate with internal and external stakeholder as necessary.
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.

Coordinate Team Logistics
- Ensure deliverables are prepared in line with the requirements.
- Help keep the team focused and on track.
- Work with other IT Managers and Head of Sections and Departments to obtain necessary resources to support the team's requirements.
- Establish meeting times, places, and agendas.

Communicate team status, task accomplishment, and direction
- Analyze status reporting of team activities against the program plan or schedule.
- Keep the Head of department and section informed of task accomplishment, issues, and status.




- Serve as a focal point to communicate and resolve interface and integration issues with other teams and business partners.
- Escalate issues which cannot be resolved within the team.
- Provide guidance to the team based on management direction.

Business - Delivery management
- Reach agreement on plans for projects and services provided by the team.
- Lead design, implementation, and integration in the solutions.
- Ensure the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively.
- Manage budget and capacity allocation according to priorities.
- Ensure each solution developed by the team fulfills the client needs.

Lean Management – Practices
- Ensure an effective performance dialogue and meeting cascade are in place, facilitating team performance improvement and the escalation of problems.
- Ensure the capacity of the team is actively managed in order to meet defined priorities and sustain Continuous Im

Complément Position In a challenging and multicultural environment, we are looking for a senior Team Manager to join Referential IT Section in charge of the KYC & Counterparties Referential applications of Crédit Agricole CIB.





The team handles the development of transversal and international projects.

AT CA-CIB we have a robust system to ensure compliance with the regulations and requirements including Know Your Customer (KYC) and Customer Due Diligence (CDD).

Application criteria

Company Crédit Agricole CIB

About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)

Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.

We support major companies and financial institutions in their development and the financing of their projects.

As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.

Joining our teams means working in a multicultural workplace, both dynamic and stimulating, where you will contribute to developing a sustainable economy.

We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.

Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.

By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.

All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.

Ready to take part in our mission ?

- By balance sheet size - The Banker, Juillet 2025

📌 Senior IT Team Manager (Mumbai)
🏢 Crédit Agricole CIB
📍 Mumbai