Position In a challenging and multicultural environment, we are looking for a senior Team Manager to join Referential IT Section in charge of the KYC & Counterparties Referential applications of Crédit Agricole CIB.

The team handles the development of transversal and international projects.

AT CA-CIB we have a robust system to ensure compliance with the regulations and requirements including Know Your Customer (KYC) and Customer Due Diligence (CDD).

Main responsibilities

Provide Team Leadership

- Manage the team’s recruitments, objectives setting, appraisal and performance review.
- Create an setting oriented to trust, open communication, creative thinking, and cohesive team effort.
- Motivate and inspire team members by setting a good example (role model).
- Help develop team members; help resolve dysfunctional behavior.
- Strive for team consensus and win-win situation.
- Ensure discussions and decisions lead toward conclusion.
- Maintain healthy group dynamics.
- Ensure that the team members are equipped and trained effectively to participate in the team.
- Encourage creativity, risk-taking, and constant improvement.
- Coach the team towards increased quality, performance, and innovation.
- Recognize team member accomplishments and outstanding performance.
- Manage the team’s recruitments, objectives setting, appraisal and performance review.

Focus the Team on Customer Requirements
- Build Roadmap for Short-term to Long-term.
- Coordinate with internal and external stakeholder as necessary.
- Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel.

Coordinate Team Logistics




- Ensure deliverables are prepared in line with the requirements.
- Help keep the team focused and on track.
- Work with other IT Managers and Head of Sections and Departments to obtain necessary resources to support the team's requirements.
- Establish meeting times, places, and agendas.

Communicate team status, task accomplishment, and direction
- Analyze status reporting of team activities against the program plan or schedule.
- Keep the Head of department and section informed of task accomplishment, issues, and status.
- Serve as a focal point to communicate and resolve interface and integration issues with other teams and business partners.
- Escalate issues which cannot be resolved within the team.
- Provide guidance to the team based on management direction.

Business - Delivery management
- Reach agreement on plans for projects and services provided by the team.
- Lead design, implementation, and integration in the solutions.
- Ensure the projects, activities and tasks under the team’s responsibility are performed within quality standards, on schedule and cost-effectively.
- Manage budget and capacity allocation according to priorities.
- Ensure each solution developed by the team fulfills the client needs.

Lean Management – Practices
- Ensure an effective performance dialogue and meeting cascade are in place,



facilitating team performance improvement and the escalation of problems.
- Ensure the capacity of the team is actively managed in order to meet defined priorities and sustain Continuous Improvement.
- Ensure problems affecting the team’s effectiveness are proactively addressed and their resolution followed-up.
- Ensure the team's identified improvement actions are regularly implemented and followed according to the defined governance.
- Ensure the formalization and correct application of standard processes and best practices known to the team, aiming at operational efficiency and cover of operational risks.
- Ensure personal development objectives are defined in alignment with resource development needs and followed using a matrix mapping each individual’s skills to the main activities and processes of the team.

Qualifications and Profile

- This position requires a minimum of 10 years’ exposure in Software Engineer field (as a developer, tech lead, business analyst or project manager)
- Mandatory 3+ years of experience in IT Project Management.
- Mandatory 3+ years of experience as an IT Team head in charge of in-house application development

Professional Skills and Mind-set

- Comfortable participating in technical discussions
- Proficient in Microsoft Office
- Strong organizational and communication skills
- Strong analytical and problem solving skills
- Awareness of various software development procedures
- Ability to follow defined procedures
- Capable to effectively interact with technical team
- Understanding and respect of cultural diversity

📌 Senior IT Team Manager (Mumbai)
🏢 CREDIT AGRICOLE CIB SERVICES PRIVATE
📍 Mumbai