- Basic understanding of order management process and its corresponding activities
• Valuable communication skills in Spanish and English languages
- Receive and enter customer orders into ERP systems accurately
- Validate order details (pricing, quantities, customer data, and delivery terms)
- Perform basic credit and order checks as per defined guidelines
- Coordinate with internal teams (sales, warehouse, logistics, billing) for smooth order fulfillment
- Track order status and follow up on delays or discrepancies
- Handle order modifications, cancellations, and returns under supervision
- Assist in resolving customer queries related to orders and delivery
- Ensure proper documentation and compliance with process requirements
- Support invoicing by maintaining clean and accurate order data
📌 Senior Executive (Kochi)
🏢 EXL
📍 Kochi
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