Senior Dynamics365 Support Engineer – F&SCM;

TelefonicaTech · United States, Pune, IN Not specified Full-time Senior Engineering

Role:As a Senior Support Engineer, you’ll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM; to ensure delivery of high-quality support and solutions to our D365 F&SCM; customers.

Responsibilities:

- As a Dynamics F&SCM; Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function.
- Provide end-to-end support for Dynamics 365 F&SCM; issues raised by customers, ensuring timely resolution and high customer satisfaction.
- Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required.
- Recommend and implement effective solutions aligned with customer business requirements and industry best practices.
- Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM; functionality and support processes.
- Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement.
- Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption.
- Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards.
- Contribute to service readiness activities and provide support during go-live and postimplementation phases.
- Proactively identify opportunities to optimize and extend customers’ D365 F&SCM; solutions to maximize business value.
- Work closely with Technical Leads, Functional Consultants, Architects,



and Service Delivery Managers to ensure successful service delivery and issue resolution.
- Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance.
- Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.

Telefónica Tech(part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.

The Telefónica Tech UK&I; hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications , Workplace Services and Cyber Security & Networking.

Values:Open, Trusted and Bold

Trusted Partners:

- Microsoft:Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner
- HPE:Platinum Partner – FY23 UK&I; Solution Provider of the Year
- Palo Alto & Crowdstrike:part of our NextDefense Cyber Security Portfolio
- Fortinet:Elite VIP Program – one of only 2 in the UK
- AWS:Advanced Solution & Managed Service Provider Program

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Benefits

- We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the 100%, but would still be a great fit for role, please get in touch.
- Be yourself with us, and feel that you belong.
- We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation.
- We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the 100%, but would still be a great fit for role, please get in touch.

Requirements

- Proven experience providing support for Dynamics F&SCM; implementations;
- Solid D365 F&SCM; Support experience across various modules with specialist knowledge in at both Manufacturing and Warehousing.
- Experience delivering continual enhancement of Dynamics F&SCM; implementations and working to the Microsoft update/release cadence.
- An excellent troubleshooter and problem solver
- Experience of working at a Microsoft partner

📌 Senior Dynamics365 Support Engineer – F&SCM (Pune)
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📍 Pune