Customer Service & Operations Credit Analyst Join us as a Customer Service & Operations Analyst We’ll look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You’ll be liaising with customers and businesses to accurately collect information to solve their queries. You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers daily.

We're offering this role at senior analyst level.

What you'll do As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and always maintain an understanding of their needs. Your day-to-day will include:



Authorising and investigating all transactions to our KPIs Collecting and analysing the required information from the customers and businesses Reviewing processes which could be automated or enhanced to improve the customer and business experience.

Supporting with process training and knowledge sharing in the team The skills you'll need To excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have positive organisational skills for delivering to deadlines. You’ll also demonstrate: An awareness of changes in trends, policies and regulations An understanding of our industry and its customers Hours 45 Job Posting Closing Date: 15/07/2026 Experience Level Mid Level

📌 Senior Customer Service and Operations Credit Analyst (Gurugram)
🏢 NatWest Group
📍 Gurugram