Role & responsibilities

- Bachelors degree / diploma in Mechanical.

- Minimum 5 years of field service experience

- Good working knowledge of ERP/FSM/CRM systems

- Strong computer proficiency in MS Word and MS Excel

- Valuable coordination, planning, and execution skills

- Ability to manage field operations and supervise service engineers

- Strong communication skills for customer, internal team, and stakeholder coordination

- Knowledge of service processes, spare management, and chargeable job handling

- Understanding of Health & Safety requirements in field operations

- Ability to work under pressure and ensure SLA-driven execution

Preferred candidate profile

- Experience in managing field-based teams

- Exposure to oil & gas, retail outlet, or petroleum equipment service operations

- Familiarity with preventive maintenance planning and breakdown service management

- Experience in handling customer escalations and service reporting systems

- Working knowledge of workload planning and field productivity management

📌 Senior Customer Operations Executive (Hyderabad)
🏢 Gilbarco Veeder-Root
📍 Hyderabad