NOC Analyst Job Summary The L2 NOC Analyst is responsible for real-time monitoring, event correlation, incident triage, major incident support, escalation goverce, and service restoration coordination across enterprise infrastructure, applications, and cloud services. The role requires strong operational and ITSM knowledge, monitoring expertise, stakeholder communication, and the ability to drive rapid resolution of Priority 1 and Priority 2 incidents while ensuring SLA compliance and operational excellence.

Essential Responsibilities

- Monitoring Observability Tools
- ServiceNow Incident Management
- Major Incident Support
- Event Correlation Impact Analysis
- Escalation Management
- Infrastructure Operations (Windows/Linux/Network/Cloud)
- ITIL Process Knowledge
- Stakeholder Communication
- Operational Reporting Analytics
- Incident Management Skills
- Incident Triage Prioritization
- P1/P2 Major Incident Identification




- SLA Tracking Goverce
- Service Restoration Coordination
- Bridge Call Support Incident Documentation
- Post Incident Review (PIR) Participation
- Operational Skills
- Impact Assessment
- Resolver Team Coordination
- Shift Handover Management
- Runbook SOP Adherence
- Change Awareness Operational Risk Assessment
- Continuous Service Improvement
- Operational Analytics Trend Analysis
- Soft Skills
- Solid Analytical Thinking
- Problem Solving
- Effective Communication
- Stakeholder Management
- Decision Making Under Pressure
- Collaboration Across Technical Teams
- Ownership Accountability

Education

Any Degree

Experience

2 - 4 years in NOC/Command Center

Shift Details

Ready to work in Rotational Shift (24*7 support model)

📌 Senior Consultant - NOC/Command Center (Chennai)
🏢 enGen Global
📍 Chennai