Senior Consultant – Customer Service Transformation and AI (Bengaluru)

Senior Consultant – Customer Service Transformation and AI (Bengaluru)

02 Sep
|
EY
|
Bengaluru

02 Sep

EY

Bengaluru

Roles and Responsibilities :

- Provide expert-level support to clients on CRM implementation, ensuring seamless integration with existing systems.

- Analyze business processes and develop strategies for process optimization, resulting in improved efficiency and productivity.

- Collaborate with cross-functional teams to design and implement custom solutions using Salesforce, leveraging its full potential.

- Develop training programs for clients' staff on CRM best practices, ensuring effective adoption of new technologies.

Job Requirements :

- 3-7 years of experience in IT services & consulting industry.

- Solid understanding of CRM implementation, configuration, and customization using Salesforce platform.

- Proven track record in analyzing business processes and developing strategies for improvement.

📌 Senior Consultant – Customer Service Transformation and AI (Bengaluru)
🏢 EY
📍 Bengaluru

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