- Position Overview We are looking for a Senior Business Analyst – PMO with strong experience in Transitions & Service Management to lead complex transitions, support service management, drive change and transformation initiatives, and manage cross-functional project delivery. The role requires strong global stakeholder management, governance, executive communication, and data-to-insight capabilities, with strong proficiency in Power BI. The role will also involve creating leadership-ready business packs and dashboards covering transition health, capacity, benefits, risks, and delivery maturity, and converting data into executive narratives and insights.

This is a functional PMO role focused on stakeholder management, change management, transitions, service management, governance, and cross-functional project delivery. This is not a Technical Project Manager role. 10.

Job Purpose Own and lead all large/complex transitions into the capability center, institutionalize service management, and create leadership-ready business packs for clients, HQ, and internal governance. Operationally strong, senior-stakeholder ready, and capable of running the engine when volumes scale.

- Accountabilities and Responsibilities The accountabilities and responsibilities of the role will vary according to the specific assignment(s) at any one time: A. Transitions (End-to-End) Own complex multi-process transitions from global locations (UK/APAC/Others). Create and govern transition frameworks, wave plans, tollgates, risk registers. Lead discovery, KT, shadow, reverse-shadow, and go-live phases. Track benefits, FTE realization, and productivity ramp-up. Be escalation point for all critical transitions. B.

Service Management

Establish service governance (SLAs, KPIs, cadence, escalation models). Build run-state operating model across teams. Design controls for performance, quality, and risk. Drive continuous improvement & standardization. C.

Business

Packs & Leadership Reporting Own Executive Business Packs for: Client leadership Global capability heads Internal GCC leadership Create dashboards: transition health, capacity, benefits, risks, delivery maturity. Convert data into executive narratives and insights. D. Stakeholder & Governance Partner with global process owners and business heads. Run steering committees and governance calls. Influence without authority.

- Qualifications, Skills and Experience The role holder is expected to have the following qualification(s), skills and experience: Experience &

Skills 10–14+ years in GCC/Shared Services/Consulting. Strong transition + service management background. Has run multi-country / multi-process transitions.

Excellent in: Executive communication Business storytelling Governance design Strong Excel, PowerPoint, PowerBI, data-to-insight skills. Excellent organisational ability in a quick-paced environment. Proven experience in working on multiple concurrent projects.

Proven experience in process change, including reconciliation of outputs.



Ability to understand where efficiencies can be gained from application of technology and takeing the appropriate course of action to implement and deliver benefits. Ability to solve complex problems and communicate clearly and effectively.

Ability to work on own initiative, managing and prioritising workload. Ability to work independently but also within a team environment, being flexible in taking on various projects. Ability to make calm and rational decisions in a pressurised workplace.

Willingness to take ownership of issues, ensure all interested parties are kept informed of progress and deliver solutions. Strong attention to detail. Ability to deal responsibly with confidential data, having an understanding of data governance controls.

Positive & can-do attitude. 13.

Core Competencies The role holder is expected to have the ‘Lead Work, People and/or Projects’ level of competence: Collaboration and Influence Develop relationships and create a collaborative working environment. Develop personal and strong relationships with everyone you work with. Create an inclusive and trusting environment and promote diversity.

Build on different skills and perspectives to deliver shared value. Inspire and motivate others – engage them to contribute and share ideas. Development and Capability Inspire others to learn, develop people’s skills and potential.

Encourage learning and role model personal growth and development. Coach, give honest feedback and help others identify development needs. Enable others to be at their best and fulfil their future potential.

Have positive impact on others and help them learn from mistakes. Direction and Commercial Thinking Deliver operational excellence to achieve commercial results. Show a broad understanding of the market and take a commercial perspective.

Deliver activities and services which contribute most commercial value. Ownership and Performance Align operational delivery plans and roles with wider goals and objectives. Turn business plans into action efficiently and effectively.

Build high performing teams by setting expectations and giving responsibility and accountability. Drive accountability and trust people to deliver to agreed goals and expectations. Build a ‘can do’ spirit and ‘no excuses’ attitude in others.

Implement measures to track performance and quickly challenge lapses. Recognise and/or reward people’s performance fairly and consistently. Risk Management and Compliance Manage risk and ensure compliance to protect the organisation, people and customers.

Promote and act in line with the Code and Values. Show courage and be prepared to make tough calls, encouraging others to speak up. Manage risk and incidents through effective controls and regulations.





Ensure compliance with the key regulatory and/or legislative requirements.

Customer Obsession

Prioritise customer experience and deliver excellence through others. Put customer needs at the core of your work and decision making. Build highly caring and empathic environment to help serve customers.

Learn about your customer – gather, interpret and share customer insights. Ensure we listen to customers and act on their feedback to deliver positive experiences. Agility and Change Drive change and improvement through agile, adaptable and resilient teams.

Show agility, adaptability and respond to changes by trying new things and being open to ideas. Encourage others to question established ways of working to find improvements. Identify and manage the impact of change to support the people you’re working with.

Develop others’ resilience to help people to be happier and healthier in times of change. 14.

Treating Customers Fairly

You should be able to demonstrate that you pay due regard to customers and treat them fairly by: Making the fair treatment of customers central to all organisational changes, procedural changes and policy decisions that you make, approve or oversee. Always demonstrating fair customer treatment to other employees – leading by example. Rewarding the fair treatment of customers by other employees.

Being able to explain the impact that your role and actions have on the fair treatment of customers. Being able to explain the potential implications for customers who are not treated fairly by you or others. Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills.

Always seeking to help those people who work for you to be competent to do their jobs e.g. by ensuring that they complete all compulsory regulatory training on time. 15.

Individual Conduct

Standards and Rules You must act with integrity. You must act with due skill and diligence. You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct. You must act to deliver good outcomes for retail customers.

- Fitness and Propriety You must take reasonable steps to ensure the areas you are accountable for are managed with appropriate due skill, care and diligence to comply with PRA and FCA requirements. Failure to do so could result in fines and suspensions by the regulators and consequently could also impact on the role holder’s ability to continue to perform in role.

Required Skills

['Excel', 'PowerPoint', 'PowerBI', 'data-to-insight skills', 'Communication and Collaboration', 'Storytelling', 'Attention to Detail', 'Cross-Functional Teams', 'Teamwork']

Additional Information

Important This position is focused on functional PMO, stakeholder management, change management, transitions, service management, governance, and cross-functional project delivery. This is not a Technical Project Manager position.

📌 Senior Business Analyst (Gurugram)
🏢 HuntingCube
📍 Gurugram