WE’RE HIRING | SENIOR ASSOCIATE – INTERNATIONAL INSURANCE VOICE PROCESS (US)

A leading global business process and customer experience organization is hiring experienced professionals for its International Insurance Voice Process .

Position: Senior Associate – International Insurance Voice Process (L1)

Location: Kakkanad, Kochi

Work Mode: Work from Office

Market: US / International Insurance

Shift: US Rotational Night Shifts

Salary: ₹3 LPA – ₹5.5 LPA

Joining: Immediate / Short-Notice Joiners Preferred

Education: Graduation Mandatory

KEY RESPONSIBILITIES

- Handle international insurance voice interactions and advantages-related support activities.
- Review claim documents and supporting information to determine appropriate next steps.
- Coordinate with healthcare providers, customers, and other stakeholders.
- Manage follow-ups and resolve pending requests within defined timelines.
- Identify and resolve processing exceptions and operational issues.
- Escalate complex cases when required.
- Maintain accurate and compliant documentation for every interaction.
- Meet defined quality, productivity, accuracy, and SLA targets.
- Support multiple insurance products, workflows, and processes.
- Assist team members through knowledge sharing and process guidance.
- Contribute ideas for process improvement and enhanced customer experience.

MANDATORY ELIGIBILITY

- Graduate in any discipline.
- Relevant experience in a US / International Insurance Voice Process is mandatory.
- Candidates must have voice-process experience specifically within the Insurance domain.
- Excellent English communication skills – B2 level or above.
- Comfortable working in US rotational night shifts.




- Willing to work from office in Kakkanad, Kochi.
- Immediate joiners are highly preferred.

Candidates without relevant International Insurance Voice Process experience may not be considered.

PREFERRED EXPERIENCE

Experience in one or more of the following areas will be an advantage:

- Insurance Claims Processing
- Benefits Administration
- Healthcare Insurance Operations
- Disability Claims
- Leave Administration
- Provider Outreach
- Claims Support
- Insurance Customer / Provider Service
- International Contact Center Operations
- Quality, Productivity & SLA Metrics

KEY SKILLS

- Strong verbal communication and active listening
- Customer and provider handling
- Problem-solving and decision-making
- Documentation and case-management skills
- Follow-up and workflow management
- Ability to handle complex or escalated insurance scenarios independently

HIRING PROCESS

Profile Screening → Communication Assessment → Operations / Domain Interview → HR Discussion → Document Verification & Offer

COMPENSATION

Final compensation will depend on relevant experience, current/previous compensation, interview performance, internal salary guidelines, and supporting documents.

HOW TO APPLY

Send your updated résumé by Email or WhatsApp along with:

- Full Name
- Email Address
- Phone Number
- Current Employment Status
- Current Company
- Current Location
- Total Experience
- Relevant Insurance Voice Experience
- Current Salary
- Expected Salary
- Notice Period / Earliest Joining Date
- Willing to relocate to Kochi: Yes/No
- Comfortable with US rotational night shifts: Yes/No

? Recruiter: Dr Jeena Jose C

? Email: [email protected]

? WhatsApp / Call: +91 (phone hidden)

📌 Senior Associate – US Insurance Voice Process (Kochi)
🏢 Trinity SkillWorks Private
📍 Kochi