- Complete awareness of policies and procedures for onboarding of new merchants / existing merchants for both POS and E-commerce businesses.
- Transparent understanding of documentation requirements for various category of merchants based on the nature of business and also based on the business defined priority category
- Ensure all documents (merchant agreements, trade license, passport copies, ID documents, MOA, Board resolution etc) required for onboarding are duly submitted as per the check list
- Ensure the documents are completed in all respects and rightly verified by the maker
- Ensure system related and negative checks are correctly performed the maker
- Raise exceptions and seek compliance approval wherever required
- Monitor rejected applications and pro-actively work with business for rectification and resubmission
- Track document deferral and ensure regularization within agreed timelines
- Continuous training to front end on right document submissions to reduce rejects and referrals.
- Ensure that unit’s standard operating procedures are updated, change documents are maintained and updated regularly
- Maintaining of business MIs
- To liaise with stakeholder units viz Sales, Product, FRMU and MSU teams
- To keep apprised of policy changes
To train associates and business on policy changes and requirements
- Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
- 3-5 years of cards domain/multi-discipline banking experience.
- Good communication skills (both written & verbal), Good analytical thinking/interpersonal skills
- Strong knowledge on MS Office tools, MIS reporting and analysis
- Hands on experience in any card management system