About the Opportunity

Oakland Creek is a growing U.S.-based company seeking an experienced Senior Accounts Receivable & Operations Specialist to join our team in a long-term role.

We are looking for someone with deep Accounts Receivable experience who is analytical, highly organized, confident communicating with U.S.-based businesses, and capable of independently owning responsibilities from start to finish.

This is a hands-on senior individual contributor role. It is not a basic virtual assistant, data-entry, or junior accounting position.

The position will begin with 20 guaranteed hours per week, with additional hours available based on business needs. As Oakland Creek continues expanding, we expect this role to grow into a full-time position with 40 guaranteed hours per week.

For the right person, this is also an opportunity to grow into a future Accounts Receivable Team Lead role as the department expands.

We are specifically looking for someone who wants to build a long-term career with one company and grow alongside it.

What You’ll Be Responsible For

Accounts Receivable

- Own day-to-day Accounts Receivable activities across an assigned portfolio.
- Prepare, review, and process customer invoices accurately and on time.
- Monitor outstanding receivables and maintain organized follow-up.
- Perform cash application and payment reconciliation.
- Research and resolve billing and payment discrepancies.
- Handle partial payments, overpayments, unidentified payments, and other exceptions appropriately.
- Maintain accurate records and supporting documentation.
- Monitor aging and ensure outstanding items have clear next actions.
- Communicate professionally with customers regarding billing and payment matters.
- Maintain strong accuracy and documentation standards across all AR activity.

Customer Communication & Follow-Through

This position requires someone who is comfortable communicating directly with U.S.-based businesses.

You will

- Communicate professionally by both phone and email.
- Make outbound calls when an issue cannot be resolved through email.
- Follow up on missing information, unresolved balances, confirmations, and outstanding requests.
- Navigate organizations to identify the appropriate contact when necessary.
- Resolve routine issues independently while recognizing when escalation is appropriate.
- Maintain professional relationships while remaining persistent and results-oriented.

We are looking for someone who understands that sending an email is not the same as resolving an issue.

Operations In addition to Accounts Receivable, you will support recurring business operations that require accuracy, organization, and strong follow-through.

Responsibilities may include

- Maintain accurate records across company systems.
- Coordinate standardized onboarding and offboarding processes.
- Maintain internal directories, documentation, and operational records.
- Support administrative workflows across departments.
- Manage recurring tasks and ensure deadlines are met.
- Identify incomplete information and proactively obtain what is needed.




- Support implementation of new processes as the company grows.

The ideal candidate is comfortable working across multiple systems and responsibilities without losing attention to detail.

SOPs, Documentation & Process Improvement A major responsibility of this position is helping us build processes that scale.

You will

- Create and maintain detailed Standard Operating Procedures (SOPs).
- Document recurring processes as you learn and improve them.
- Create clear step-by-step instructions, checklists, screenshots, decision trees, and exception-handling procedures.
- Ensure processes are documented well enough that another trained team member could follow them independently.
- Keep documentation current as processes evolve.
- Identify inefficiencies and recommend improvements.
- Help reduce unnecessary manual work through better processes and organization.
- Help train future team members using established documentation.

We are looking for someone who doesn’t simply perform a process repeatedly—they think about how the process can become more accurate, efficient, documented, and scalable.

What We’re Looking For

Required

- 5+ years of qualified Accounts Receivable experience.
- Strong hands-on experience with Order-to-Cash (O2C) processes.
- Strong cash application and payment-posting experience.
- Customer billing and invoice-processing experience.
- B2B collections and payment-follow-up experience.
- Account and payment reconciliation experience.
- Experience investigating and resolving discrepancies.
- Experience supporting U.S.-based businesses or customers.
- Excellent spoken and written English.
- Strong professional outbound phone communication.
- Excellent numerical accuracy and attention to detail.
- Strong analytical and problem-solving ability.
- Strong organizational and follow-through skills.
- Experience working with CRM, ERP, accounting, billing, or comparable business systems.
- Experience creating or maintaining process documentation.
- Ability to work independently with limited supervision.
- Ability to consistently work required U.S. business hours (Mountain Standard Time).

Preferred

- Senior Accounts Receivable Specialist experience.
- Senior O2C or cash-application experience.
- Experience working with multiple customer accounts or entities.
- Experience with complex payment reconciliation.
- B2B customer-facing collections experience.
- Contract or documentation-management experience.
- Experience improving business processes.
- Experience creating detailed SOPs.
- Experience training or mentoring other team members.
- Experience working remotely for a U.S.-based organization.





Experience with any particular software platform is less important than strong Accounts Receivable fundamentals, analytical ability, communication skills, and the ability to learn new systems quickly.

The Person We’re Looking For

You’ll likely be successful in this role if you:

- Take ownership rather than waiting to be reminded.
- Follow an issue through until it is actually resolved.
- Pick up the phone when email isn’t getting an answer.
- Investigate discrepancies rather than making assumptions.
- Never force numbers to reconcile simply to complete a task.
- Document your work clearly.
- Notice when something doesn’t look right.
- Create follow-ups so nothing falls through the cracks.
- Ask intelligent questions when information is incomplete.
- Can prioritize multiple responsibilities without losing accuracy.
- Look for ways to improve repetitive processes.
- Can be trusted to handle sensitive business information professionally.
- Want stability and the opportunity to grow with one company.

We value accuracy, ownership, judgment, integrity, communication, documentation, and follow-through.

Schedule

This position begins with 20 guaranteed hours per week, Monday through Friday.

Additional hours will be available based on business needs, and candidates must have the flexibility to work up to 40 hours per week during higher-volume periods.

Regular availability during U.S. Mountain Time business hours is required.

As Oakland Creek continues growing, we expect this position to transition into a full-time role with 40 guaranteed hours per week.

Compensation

$7–$9 USD per hour, based on experience and demonstrated ability.

Additional hours are paid at the applicable hourly rate.

Compensation and responsibilities will be reviewed as the role grows.

Long-Term Growth

We are intentionally looking for someone interested in a long-term position, not a short-term freelance project.

Oakland Creek is growing, and we want the person hired for this role to grow with us.

A high-performing individual will have the opportunity to take on increasing responsibility and may eventually advance into an Accounts Receivable Team Lead position as the department expands.

That future opportunity may include responsibility for team training, quality assurance, workflow management, process improvement, performance monitoring, and mentoring additional Accounts Receivable team members.

Hiring Process

Because this is a senior position, our selection process focuses on demonstrated ability rather than résumé keywords alone.

Qualified candidates may complete

- Accounts Receivable knowledge assessment.
- Cash-application and reconciliation exercise.
- Written communication assessment.
- Phone-communication assessment.
- Problem-solving exercise.
- SOP/documentation exercise.
- Live interview.
- Professional reference verification.

If you are an experienced Accounts Receivable professional looking for a long-term opportunity where you can take ownership, grow with the company, and eventually help build a team, we would like to hear from you.

📌 Senior Accounts Receivable & Operations Specialist – U.S. Real Estate | Remote (India)
🏢 Oakland Creek
📍 India