Senior L2 leading major-incident technical response until L3 engagement, owning the detection-content and tuning program day-to-day, and acting as deputy to the L3 Operations Lead.
Key responsibilities
- Lead technical response on major incidents (security and infrastructure) until L3 command engages.
- Own the detection-content backlog and tuning program execution with the L3 lead.
- Approve and execute high-risk changes; run problem management to eliminate recurring incidents.