- - Perform real-time log analysis to provide network and data security for NTT Data Services clients, leveraging log correlation platforms.
- Evaluate/deconstruct malware through open-source and vendor provided tools
- Respond to inbound phone and electronic requests for technical assistance from customers
- Utilize ticketing system and standard operating procedures for effective call processing and escalation to adhere to client Service Level Agreement (SLA)
- Perform all tasks required per shift including reporting, monitoring, and turnover logs
- Evaluate the type and severity of security events by making use of packet analyses and in-depth understanding of exploits and vulnerabilities
- Provide resolution plans for system and network issues;
- Confidently communicate technical information to NTT Data Services client base and internal technical team members
- Participate in knowledge sharing with other analysts and develop effective customer solutions
- Maintain a working knowledge of local security policies and execute general controls as assigned
Role Requirements
- - Bachelor s degree in computer science, systems engineering, management information system,
or equivalent combination of education and experience
- 0- 2 years experience with incident handling, log management, antivirus, firewalls, and Security Information & Event Management (SIEM) systems
- Root cause analysis experience, getting to the root cause, problem solving
- Experience with network connectivity and protocols such as TCP/IP, VPNs, VLAN, NAT, DHCP
- Investigative and analytical problem solving skills
- Knowledge of current security events and a demonstrated passion to stay informed
Role Preferences
- - Experience with Splunk SIEM
- Coding or scripting experience
- Familiarity with Unix/Linux
- Security+, SSGB, ITIL, or similar certification
- Working knowledge of applicable industry controls such as NIST 800-53
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.